May we suggest you book your appointments in advance to ensure you are accommodated at your preferred day and time.
How Early Should I Arrive For My Spa Service?
We recommend you check-in at the spa 30 minutes prior to your first scheduled
appointment. Unfortunately, late arrivals will not receive an extension of their
scheduled appointment. To begin your spa experience we invite you to use the steam, whirlpool and shower facilities, or relax and take in the beauty of the beach on our rooftop garden.
What Do I Wear For My Spa Service?
Upon your arrival you will be given a robe and sandals to change into before your service. We suggest you disrobe to your comfort level, keeping in mind that therapists will drape your body and expose only the portion of your body that is being treated.
Should I Tell Anyone About My Medical History?
Prior to your appointment you will complete a Personal Care Guide with basic information regarding your medical history. This will help our therapists provide you with the very best spa experience and assure your maximum safety and comfort.
May I Cancel Or Move My Appointment?
Your spa appointments are reserved exclusively for you. As a courtesy to our therapists and other guests, we require a 4-hour notice if you must cancel or reschedule an appointment. Failure to do this will result in a 50% charge of your scheduled service. If it is necessary to reschedule an appointment within the 4-hour period, a $35 fee will be charged. All “NO SHOWS” will be billed 100% for their scheduled services.
May I Request A Male Or Female Therapist?
Absolutely. You may request your preference when booking your appointment. Please keep in mind all of our therapists are highly skilled professionals and well trained in privacy draping techniques, to provide you with the utmost comfort for your spa experience.
Should I Wear My Jewelry To The Spa?
We recommend you leave all jewelry and other valuables at home. If you are a guest
in our hotel, please leave all valuables in the safe located in your guest room. The Loews Spa Oceana is not responsible for lost or stolen property.
May I Bring My Children To The Spa?
Our spa is an adult-oriented atmosphere and our environment is one of tranquility and relaxation. Guests must be at least 18 years of age or be with an adult during treatments. Babysitting services may be arranged through our Concierge Desk.
Do I Need To Tip The Spa Therapist?
For your convenience, a 20% service charge is added to all spa services, and charged at check-out. Any additional gratuity is at your discretion.