Check-in & Check-out time
- Check-in: 4pm
- Check-out: 11am
There are 3 check-out options: by television, Express Check-out or traditional check-out at the Front Desk.
Policies
Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.
Deposits & Cancellation Policy
Deposit Requirements
- Equal to one night’s room and tax at time of booking
- The credit card will be charged within 5 business days of the booking date.
- Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.
Acceptable forms of payment
The following major credit cards, as well as money orders, personal, certified, and travel agency checks, are accepted for deposits.
(For reservations made within 30 days of arrival, personal checks are not accepted.)
- Discover/NOVUS
- American Express
- Visa
- MasterCard
- Diners Club
- Japanese Credit Bureau (JCB)
- Carte Blanche
Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler’s checks, will be accepted for additional hotel charges.
Checks can be mailed to:
Loews Hotels at Universal Orlando Resort
6800 Lakewood Plaza Drive
Orlando, Fl 32819
Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.
Florida State Sales Tax 6.5% Orange County Occupancy Tax 6% Total Tax 12.5%
Self and valet parking fees apply.
Cancellation Policy
Days Prior to Stay:
6 days or more
0-5 days prior |
|
Penalties:
Full refund
Charged one night's room rate plus tax |
PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.
Loews Loves Pets; Restrictions apply
- Cleaning fee of $25 will be charged per room (once during the stay).
- No more than two pets may occupy any one guest room.
- A health certificate for each pet, obtained from a veterinarian within 10 days of the pet’s arrival must be presented upon check-in at the hotel.
- Guests arriving with pets will be placed in pet-friendly rooms.
- Arrangements must be made with housekeeping for daily room cleaning.
- Dogs may be walked in designated areas only.
- If the dog’s behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter.
- Pets are not allowed in the pool/lounge or restaurant areas.
- Pet friendly rooms inlude:
- Non-smoking Garden View & Bay View rooms only.
- Club rooms do not participate in the program.