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Loews Portofino Bay Hotel at Universal Orlando®
5601 Universal Blvd
Orlando, Florida, 32819
Phone: (888) 430-4999
Reservations: (888) 430-4999
Fax: (407) 503-1010
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Make An Appointment

Plan Ahead with Mandara Spa®

Pamper yourself with relaxing treatments, stay in shape at our fitness center and experience everything our spa has to offer during your next vacation to Orlando.

To make an appointment or for more information, call (407) 503-1244 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
*Credit card required to reserve an appointment

Hours of Operation
Fitness Center: 6:00am-8:00pm
Spa: 8:00am-8:00pm
Salon: 10:00am – 6:00pm
(Subject to change based upon season)

The Gift of Mandara
Orlando Spa Gift Certificates are available for all services and spa packages and may be requested by calling (407) 503-1244. Gift Certificates are packaged in an attractive gift envelope ready for presentation. At your request, we will mail Gift Certificates to the designated recipient at a nominal fee. We will also customize special packages for you at our day spa in Orlando.

Mandara Spa is located between the Beach and Villa pools.

To schedule treatments you may call our spa directly from a hotel phone by dialing 31244. If you are calling from outside the hotel complex dial, 407-503-1244 or for more information go to We accept most major credit cards which are required to hold your reservation. We suggest making appointments in advance. However, we will always do our best to accommodate your request.

Please arrive 30 minutes ahead of your scheduled reservation. This allows time for a leisurely check-in, and a few moments to relax and enjoy our facilities. To keep the serenity of the spa, we ask that you turn off your cellular phone upon arrival. Please present all Gift Certificates and promotional coupons at check-in. Regretfully, if you are late for an appointment we may have to shorten your treatment time to be on schedule for the next guest.

Cancellation Policy
If you need to reschedule or cancel your reservation, we require 4 hours notice for individual appointments and packages. Appointments canceled in less than the required time will be billed 100% of the published price of each service.

Service Charge
An additional 20% service charge will be added for your convenience. Gratuity for exemplary service is discretional. Prices and services are subject to change without notice.

For the safety of your valuables, we suggest that you leave them in the safe provided in your hotel room. Mandara Spa will not assume any liability for valuables.

Purchase Policy
You can exchange unopened products within 14 days of purchase if you have a receipt. We cannot exchange any opened products.

Minimum Age Requirements
Spa guests under the age of 18 must be accompanied by an adult. Swimsuits are required. For a full list of our policies and teen services please see our YSPA teen menu. Available for ages 13-17 only.