Mandara Spa at Loews Portofino Bay Hotel
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Loews Portofino Bay Hotel at Universal Orlando®
5601 Universal Blvd
Orlando, Florida, 32819
Phone: (888) 430-4999
Reservations: (888) 430-4999
Fax: (407) 503-1010
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Your Spa Journey | Mandara Spa®

Immerse yourself in a Mandara Spa experience. Here, time stands perfectly still while you luxuriate in our relaxing and therapeutic treatments, stay in shape at our Fitness Center, or find tranquility and solace at our spa during your next Orlando vacation.


Reservations are recommended, but not required. To schedule spa services or for more information, please call our spa directly by dialing 31244 from a hotel phone, 407-503-1244 from outside the hotel, or visit us at A credit card will be requested and is required to hold your reservation. We accept most major credit cards.

Hours of Operation
Spa: 8 AM–8 PM
Salon: 10 AM–6 PM
Fitness Center: 6 AM–8 PM

Mandara Spa is located between the Beach and Villa pools.

Arrival and Check-In
Please arrive at least 30 minutes prior to your scheduled appointment so you can relax and make full use of the facilities. Upon check-in please present all gift certificates and promotional offers. Regretfully, if you are late for an appointment, we may need to shorten your treatment time to be on schedule for the next guest. To keep the serenity of the spa, we ask you turn off your mobile phone and electronic devices upon arrival.

The Fitness Center offers cardiovascular and strengthening equipment. When you purchase any spa or salon service, you will have complimentary access to the Fitness Center on the day of your spa or salon service. Fitness facilities are available for ages 18 and up.

Minimum Age Requirements
Spa guests are required to be 18 years or older to receive treatments or utilize the spa and fitness facilities. Guests under 18 receiving a teen or kid treatment must be accompanied by a parent or guardian. Swimsuits are required. For further details, please request our teen and kid spa menu.

Cancellation Policy
We require at least 4 hours’ notice for cancellation or rescheduling to avoid being charged the full price for your treatments.

Service Charge
For your convenience, a 20% service charge will be automatically added to your final bill. Gratuity for exemplary service is discretional. Prices and services are subject to change without notice.

For the safety of your valuable items, we suggest you leave all jewelry and money in the safe provided in your hotel room. The spa will not assume any liability for valuables.

Purchase Policy
You can exchange unopened products within 14 days of purchase if you have a receipt. We cannot exchange any opened products.

The Gift of Mandara
Gift cards are available for all services, spa packages, or a dollar amount. Gift cards are packaged in an attractive envelope ready for presentation.

Wedding Day Make-Up and Styling
Your special day requires special attention. Allow us to tailor our services to create lasting memories for you and to meet the needs of your wedding party. Prices vary by season and wedding party size. Ask the Spa Director for details.

Spa Group and Events
If you are bringing a group to stay at Loews Portofino Bay Hotel at Universal Orlando®, don’t forget to pre-plan spa arrangements for your guests. Our knowledgeable and attentive staff works closely with many individual and professional event planners and coordinators for groups of 10 to more than 600 to assure a successful event. Contact us to discuss your special event.