Frequently Asked Questions

Valet parking is available for $60 per night, per car, and available 7 days a week between 7am and 11pm.

Check-in time is at 4:00 PM and check-out is at 11:00 AM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.

No. We do not offer airport transportation. Boston Logan International Airport (BOS) is roughly 20 minutes away.

Reservations must be canceled by 4 PM local time, 24 hours prior to arrival to avoid a one-night plus tax fee. Loews Boston Hotel has fully refundable rooms available to book on our site, which can be canceled up to a few days before check-in. See our cancellation policy for exact terms and conditions. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.

Yes, cats and dogs are welcome. We limit the number of pets to two per room. There is a one-time charge of USD $50 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.

An Urban Fee is a USD $20+tax nightly charge applied to each room that provides the below amenities:

• Fitness center access
• Unlimited local and long-distance phone calls
• Upgraded Premium Plus Wi-Fi
• $10 Uber credit per stay – only valid during a hotel stay and only in the metro Boston area.

The Loews Boston Hotel does not have a pool.

Yes. The Loews Boston Hotel was once the home to the Boston Police Headquarters. Today, you can still see the words, Boston Police Headquarters engraved in the building, enter the hotel through the original doors and notice the beautiful blue gothic style lanterns that light up the Back Bay sky. Learn more about our historic building.

There are several choices within the hotel including our Precinct Kitchen & Bar, Apothecary, Sundry Shop for grab-and-go items, and in-room dining as well as a wide variety of restaurants in Back Bay Boston. Some of our services, food and beverage, and/or amenities may not be available during your stay. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.

Yes. Loews Boston Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).

Our Back Bay, South End location has a unique mix of colonial history and cosmopolitan excitement. Centrally located and well connected, Back Bay is close to everything. Walk the Boston Freedom Trail, visit Faneuil Hall Marketplace, take a ride with the Old Town Trolley Tours and Boston Duck Tours, visit Fenway Park and watch a Boston Red Sox game. For more information about our neighborhood click here.

Loews Boston Hotel is the perfect home base when visiting our local Boston colleges and universities. Are you coming for a college tour? We are conveniently located near Boston University, Boston College, Emerson University, Tufts University, Massachusetts Institute of Technology, Harvard University, and Northeastern University.

At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.

Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.

Click here for an overview of our protocols.

For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.

• Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
• You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.
• With housekeeping services being limited, we are happy to provide fresh linens and towels, dropped in a sealed bag right at your guest room door.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for the current status and more information.

The well-being of our guests and colleagues is our utmost priority. Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings. Learn more about the steps we’re taking to create the best guest experience and our commitment to service quality.