Loews Portofino Bay Hotel at Universal Orlando

Orlando, FL

Services

Impeccable Services

Our Italian-inspired hotel has a list of services that you’d be hard pressed to find without a trip across the Atlantic. And we do our best to treat all of our guests as if they’re royalty. So feel free to request turndown service or have us bring you a flute of Prosecco before bed. While our property has a lovely European elegance, we know that when you’re on vacation, you like to let loose and have fun. If you need a cocktail at the pool, all you need do is wave and we’ll bring you a chilled bellini—or a light lunch. Every evening, the Harbor Piazza is the place to hear enchanting live music with Musica della Notte. For those who’d like to indulge in a little pampering, our full-service Mandara Spa is located between our Beach and Villa pools. If a morning on the links happens to be your bag, we’ll arrange tee times and even get you a special rate. For our little bambinos, there’s on-site Character Dining. You never know which of your favorite Universal Orlando® characters might stop by to say hi, chat and pose for pictures.

With Programs like Loews Loves Kids and Loews Loves Pets, Loews Portofino Bay Hotel is ready to make sure that if the family is along for the trip, the whole gang is sure to have a great time. When it comes to Orlando hotels, you just won’t find services to match ours.

Mandara Spa®

Mandara Spa is located right on our property. Take advantage of this convenient day spa to unwind during your Florida vacation. Relax and rejuvenate with treatments such as a Mandara Hot Stone Therapy Massage, a Frangipani Nourishing Hair and Scalp Treatment or an Elemis Pro-Collagen Quartz Lift Facial. Mandara Spa offers a wide variety of massage techniques, skin care, wraps and body treatments, aromatherapy, hair and nail care, makeup services, and more. Click here or call 407-503-1244 for appointments and more information.

Golf Universal Orlando®

With the Golf Universal Orlando program, Loews Portofino Bay Hotel guests can take to the links during their stay. Just pick up the phone to the hotel’s concierge and find out more about special rates, arranging tee times, and taking complimentary transportation to nearby golf courses, including Grand Cypress Golf Club and MetroWest Golf Club. For more information, please contact the concierge at 407-503-1200.‡

Loews Loves Kids, and Teens Too

We can admit it; there is a kid in all of us. And at Loews Portofino Bay we know that children—and parents—need VIP treatment during their vacation. Our signature Loews Loves Kids programs are designed to make it fun—and easy—for families to travel with children and teens. So, no matter how old your kids are, rest assured we’re here to guarantee they have as good a time as you do.

We have everything to make your family’s travel as seamless as possible.

  • Complimentary “Loews Loves Kids” Welcome Gift presented upon arrival for children under 10
  • A “Kids Closet,” offering items available for guests to use during their stay. These include toys and gear, books, night-lights, potty seats, baby bathtub, baby blankets, outlet protectors—and more.
  • Babysitting: Simply contact the Concierge at 407-503-1200 for more information.
  • Children’s menus with healthy option plus fun books with crayons
  • Cribs (complimentary upon request) and roll-away beds (fees apply) available for in-room use
  • Dive-in Movies: Guests are invited to enjoy a range of family favorites and blockbusters under the stars
  • List of nearby attractions and activities recommended for children, as well as nearby pharmacies, pediatricians and bonded babysitting services.

FOR YOUR TEENS

Here at Loews Portofino Bay, we also offer a combination of entertaining, fun and educational activities to occupy your hard-to-please teens (and tweens).

Tweens and Teens receive:

  • A List of nearby attractions, activities and shopping geared to teens
  • Access to a lending library of board games, and more
     

KID-FRIENDLY ACCOMMODATIONS 

We understand that, for little ones, it all starts with a good night’s sleep. Loews Portofino Bay offers several different room categories to help accommodate your family’s needs. Whether you choose a Deluxe Room with two queen beds or one of our Kids’ Suites, you’ll soon see why Loews Portofino Bay Hotel is a top destination for family-friendly travel. Kids under 18 stay free, as long as they are sharing a room with their parents.

RESORT KIDS' CAMP

When Mom and Dad want to enjoy a night of fun or a quiet dinner alone, they can drop the kids off at the Resort Kids' Camp. Kids will enjoy arts and crafts, stories, computers, video games, movies, board games and other activities. Kids' Camp is for children ages 4-14. Counselors are trained to supervise toilet-trained children ages 4–14 only. $15 per hour, per child / $15 per meal. Open from 5 PM–11:30 PM, Sunday through Thursday and from 5 PM–midnight on Fridays and Saturdays (hours, location and pricing subject to change). Please contact the Concierge at 407-503-1200 for reservations and more information.

Loews Loves Pets

Loews Hotels was the first national hotel chain to launch a pet program with the introduction of Loews Loves Pets in 2000. The program treats our four-legged friends like VIPs (Very Important Pets), providing amenities that include special a pet room-service menu, a welcome letter from the general manager along with a list of local pet services, pet toys, bedding and more.

At Loews Portofino Bay, you have everything you need to feel right at home with your beloved pets:

We pay special attention to pet-friendly hotel guestrooms by conducting extra thorough cleaning. Loews Portofino Bay charges a fee of $50 per night—with a maximum of $150 per stay. Note: Loews Hotels limits the number of pets to two (2) per room. Loews Hotels takes all necessary measures to ensure the safety and comfort of all hotel guests and pets. Click here for a complete list of our pet policies.

Other Services at Loews Portofino Bay:

  • Audio/Visual: PSAV our in-house partner has the latest state-of-the-art audiovisual equipment for your every need.
  • Catering and Conference Facilities: Our catering and conference facilities provide exceptional settings for entertaining and private meetings.
  • Concierge: Our knowledgeable Concierges are happy to handle nearly any request.
  • Dry Cleaning: Dry cleaning or same-day laundry service is available six days a week, including holidays. Express service gets your items back in just a few hours.
  • Internet: We offer guests free wireless high-speed Internet access. You can connect from your guestroom, public spaces and even the pool areas.
  • Parking: We offer valet and self-parking at Loews Portofino Bay. For valet parking, please allow 20 minutes for the retrieval of your vehicle. (fees apply)
    • Overnight Self Parking is $22 per vehicle, per day
    • Overnight Valet Parking is $29 per vehicle, per day
    • Day Guest Self Parking is $24 per vehicle
    • Day Guest Valet Parking is $34 per vehicle
      Rates subject to change without notice. 
  • Room Service: If you prefer to dine in your room or suite, Room Service is available 24 hours a day
  • Shoe Shine: Simply call the Bell Desk for complimentary overnight service
  • Security: Safety is always a top priority at Loews Portofino Bay. Officers are on duty 24 hours. For your safety and protection, always keep your door double-locked while occupying your room.

‡ Complimentary transportation for groups of four (4) available on a limited basis. Transportation for one (1) – three (3) players requires a surcharge. Program and transportation are subject to change without notice and not valid with any other promotions or discounts 

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