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Loews Sapphire Falls Resort at Universal Orlando Resort™

Orlando, FL


Impeccable Services at Loews Sapphire Falls Resort

Be transported to a paradise in the heart of the tropics.  To make your time with us even more unforgettable, we offer services that are sure to make you feel like Caribbean royalty. 

Mandara Spa®

Refresh and recharge at Mandara Spa, found at our Loews Portofino Bay Hotel at Universal Orlando. With soothing therapies including massages, facials, body treatments, salon services and more, we will ensure you are feeling pampered and looking your best.

Golf Universal Orlando® 

The Golf Universal Orlando program provides our groups with special group rates and complimentary transportation. Our staff can help arrange tee times, plan transportation (restrictions apply), set up on-site registration, coordinate your tournament, and arrange for your on-site food and beverage needs. Whether you're planning a small golf outing with your colleagues or a large tournament for a hundred, our team can help coordinate your day on the links. 

Loews Loves Kids, and Teens Too

We can admit it; there is a kid in all of us. And at Loews Sapphire Falls Resort, we know that children—and parents—need VIP treatment during their vacation. Our signature Loews Loves Kids programs are designed to make it fun—and easy—for families to travel with children and teens. So, no matter how old your kids are, rest assured we’re here to guarantee they have as good a time as you do.

We have everything to make your family’s travel as seamless as possible.

  • Complimentary “Loews Loves Kids” Welcome Gift presented upon arrival for children under 10
  • A “Kids Closet,” offering items available for guests to use during their stay. These include toys and gear, books, strollers, night-lights, baby blankets, outlet protectors, self-contained DVD players with age appropriate DVDs—and more.
  • Children’s menus with healthy option plus fun books with crayons
  • Cribs and roll-away beds available for in-room use
  • List of nearby tourist attractions and activities recommended for children, as well as nearby pharmacies, pediatricians and bonded babysitting services.
  • Babysitting: Simply contact the Concierge for arrangements and fees or more information.


Here at Loews Sapphire Falls Resort, we also offer a combination of entertaining, fun and educational activities to occupy your hard-to-please teens (and tweens).

Tweens and Teens receive:

  • A List of nearby tourist attractions, activities and shopping geared to teens
  • Access to a lending library of board games, and more

Kid-Friendly Accommodations

We understand that, for little ones, it all starts with a good night’s sleep. Loews Sapphire Falls Resort offers several different room categories to help accommodate your family’s needs. Whether you choose a Two Queen Room or one of our Kids’ Suites, you’ll soon see why Loews Sapphire Falls Resort is a great destination for family-friendly travel. Kids under 18 stay free, as long as they are sharing a room with their parents.

Resort Kids Camps

When Mom and Dad want to enjoy a night of fun or a quiet dinner alone, they can drop the kids off at any of the neighboring Resort Kids' Camp, where kids can enjoy arts and crafts, stories, computers, video games, movies, board games and other activities. Kids' Camp is for children ages 4–14. Counselors are trained to supervise toilet-trained children ages 4–14 only. $15 per hour, per child / $15 per meal. Open from 5 PM–11:30 PM, Sunday through Thursday and from 5 PM–midnight on Fridays and Saturdays (subject to change). Please call 407-503-4200 for reservations and more information.

Loews Loves Pets

At Loews Sapphire Falls Resort, you have everything you need to feel right at home with your beloved pets:

  • Gourmet room service menus for cats and dogs, prepared by our award-winning culinary teams
  • Creature comforts like specialized bedding, leashes, collars, litter boxes (and litter), scoopers and more
  • Helpful amenities such as dog-walking route maps, pet placemats, water bowls, treats, doggie pick-up bags and more
  • Special treats like rawhide bones, catnip and scratch poles
  • Pet-walking and pet-sitting services

Loews Sapphire Falls Resort at Universal Orlando has green areas to walk your four-legged family members.

We pay special attention to pet-friendly hotel guestrooms that accommodate pets by conducting extra thorough cleaning. Loews Sapphire Falls Resort charges a fee of $50 per night—with a maximum of $150 per stay. Note: Loews Hotels limits the number of pets to two (2) per room and in the hotel overall. Loews Hotels takes all necessary measures to ensure the safety and comfort of all hotel guests and pets. Click here for a complete list of our pet policies.

Other Services at Loews Sapphire Falls Resort:

  • Audio/Visual: PSAV our in-house partner has the latest state-of-the-art audio-visual equipment for your every need.
  • Catering and Conference Facilities: Our catering and conference facilities provide exceptional settings for entertaining and private meetings.
  • Concierge: Our knowledgeable Concierges are happy to handle nearly any request.
  • Dry Cleaning: For dry cleaning or laundry, same-day service is available 6 days a week, including holidays. Express service is also available.
  • Internet: We offer guests free wireless high-speed Internet access. You can connect from your guestroom, public spaces and even the pool deck. Upgrade to Premium^ wireless internet access for optimal entertainment and business needs.
  • Parking: We offer valet and self parking at Loews Sapphire Falls Resort. For valet parking, please allow 20 minutes for the retrieval of your vehicle.
    • Overnight Self Parking is $22 per vehicle, per day
    • Overnight Valet Parking is $29 per vehicle, per day
    • Day Guest Self Parking - per day, per vehicle
      • 5 minutes or less: Free
      • 5 minutes to 30 minutes: $10 plus tax
      • 30 minutes to 24 hours: $45 plus tax
    • Day Guest Valet Parking is $34 per vehicle
  • Room Service: If you prefer to dine in your room or suite, Room Service is available 24 hours a day
  • Security: Safety is always a top priority at Loews Sapphire Falls Resort. Officers are on duty 24 hours.
  • On-Site Business Center: located near Conference Area. Available 24 Hours with Room Access for Computer Usage and Printing.  Complimentary Boarding Pass Printing.  Staff available M-F 7AM-5:30PM & Saturday 7AM-12PM to assist with high volume copies and shipping.  *Package Handling Fees apply for inbound/outbound shipping.  Call for more information.

‡ Complimentary transportation for groups of four (4) available on a limited basis. Transportation for one (1) – three (3) players requires a surcharge. Program and transportation are subject to change without notice and not valid with any other promotions or discounts.
*Wireless access is complimentary for up to 4 devices per room for a 24-hour period from 1 PM–1 PM. 
^Premium wireless access is $14.95 for up to 8 devices per room and for a 24-hour period from 1 PM–1 PM.

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