Frequently Asked Questions
Here is your source for all things related to our Universal Orlando Resorts. Find answers to the most commonly asked questions here, including questions about the hotel, restaurants, amenities, and local area.
General
What Universal Orlando Resorts are considered part of the Signature Collection?
The Universal Orlando Resorts that are included in the Signature Collection are:
What Universal Orlando Resorts are considered part of the Prime Value Hotels?
The Universal Orlando Resorts that are included in the Prime Value Hotels are:
What Universal Orlando Resorts are considered part of the Value Inns and Suites?
The Universal Orlando Resorts that are included in the Value Inns and Suites are:
Do Universal Orlando Resort hotels offer early check-in?
Guests arriving early to the Universal Orlando Resort hotels on the day of their reservations can check in and leave their belongings with luggage services at the hotels and take advantage of complimentary transportation to the theme parks and Universal CityWalk to start enjoying Universal Orlando Resort.
Which benefits do I receive as a Universal Orlando Hotel Guest?
Guests of Universal Orlando Resort Hotels enjoy exclusive resort-wide benefits you can’t receive staying anywhere else. It’s the best way to experience Universal Orlando. To find out more, visit the Exclusive Theme Park Benefits page.
What are the current parking rates at the Universal Orlando Resort Hotels?
Universal Orlando Resort hotels offer self-parking and valet parking (select hotels only); fees apply. Parking rates can be found in the Useful Information section for each hotel.
Are pets allowed at the Universal Orlando Resort hotels?
Pets are permitted at Loews Sapphire Falls Resort, Loews Royal Pacific Resort, Hard Rock Hotel®, and Loews Portofino Bay Hotel for an additional fee. For hotel and resort information, please contact the individual hotel front desk.
Which Universal Orlando Resort hotels offer complimentary shuttle service to Universal Orlando Resort?
Complimentary transportation to all four theme parks and CityWalk is provided to guests at all of our Universal Orlando Resort Hotels, which makes getting around the resort fast and easy so guests can make the most of their time.