Frequently Asked Questions

At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.

Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.

Click here for an overview of our protocols.

Yes, upon arrival, all guests will be asked to have a face covering/mask on, prior to entering the hotel, this is for your safety as well as that of our team members. In addition to having signage and instructions throughout the hotel, we have added distance markers, for practicing physical distancing, in the lobby and in other high-traffic areas. We have also added plexiglass shields at the front desk, this way our front office team is able to still interact with you and have that extra protection in place for both the guest and the team member.

For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.

• Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
• You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.
• With housekeeping services being limited, we are happy to provide fresh linens and towels, dropped in a sealed bag right at your guest room door.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for the current status and more information.

Parking at Live! by Loews - Arlington, Texas is valet only at a daily rate of $38 USD.

Check-in time is at 4:00 PM and check-out is at 11:00 AM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.

No. We do not offer airport transportation. DFW International Airport is roughly 20 minutes away and Dallas Love Field Airport is about 30 minutes from the hotel.

Yes, cats and dogs are welcome. We limit the number of pets to two per room, a maximum of 40 lbs. each. There is a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts, including a pet tag, bowl, and a special treat to start their vacation. Owners receive a detailed brochure with information on Arlington pet hotel services–such as pet room-service menu, local dog-walking routes, and area pet services, including veterinarians, pet shops, and groomers.

There are several choices within the hotel including our Cut & Bourbon restaurant, Arlington Clover Club lounge, Bar Bourbon lobby bar, SOAK poolside bar, River Market, and In-Room Dining as well as a wide variety of restaurants and entertainment venues at Texas Live!. Some of our services, food, and beverage, and/or amenities may not be available during your stay. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.

Yes, Live! by Loews – Arlington, TX offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).

Arlington is centrally located between Dallas and Fort Worth. We’ve got the area’s biggest sports arenas right next to the hotel - AT&T Stadium, Globe Life Park, future Globe Life Field, Maverick Stadium – University of Texas Arlington, as well as a great lineup of new bars, restaurants, shops, and even spaces as part of Texas Live!. For family fun – Six Flags Over Texas and Six Flags Hurricane Harbor waterpark, the University of Texas at Arlington Planetarium, International Bowling Museum and Hall of Fame, and Arlington Museum of Art. For more information about our neighborhood click here.