Travel Professionals

We could just say thanks. But actions speak louder than words

We have just two little words for travel agents: Thank You. And we’d like you to know our entire staff genuinely appreciates the support you’ve provided us over the years. Our business would not be the same without it. Please understand that our team continues to work to make booking with Loews Hotels & Resorts as simple as possible. Please see the support information below to answer your reservation and commission questions.

Reservations + Registering Your Agency with Loews

Loews Hotels outside of Orlando (chain code LZ) accept active IATA, ARC, TRUE, and CLIA membership numbers for commission payment.

Hotels & Resorts at Universal Orlando (chain code UE) accept active IATA and CLIA membership numbers for commission payment.

To receive commission payment, your agency must first be registered with Loews & Orlando.

  • To register, email 
    • Please provide an active membership number, address, main contact name, phone number, email address, and W-9

Travel Agent Rate Inquiries

Travel industry rates are based on availability and are not offered online. Some Loews properties may require the rates be booked via the GDS using the T or TVL rate category.

For Loews Hotels outside of Orlando, email or call 800-23-LOEWS (800-235-6397).

For Loews Universal Orlando Hotels, email or call 888-884-7922

Commission Inquiries

All Loews Hotels use Onyx Payment Solutions (formerly Pegasus Commission Processing HCC) to process commission payments. For assistance with commissions from a Loews Hotel outside of Orlando, email

For assistance with commissions from a Loews Universal Orlando Hotel, email or call 888-444-2131.

Commissions are paid after the departure of a guest stay on a qualifying rate.

GDS Bookings and Other Inquiries

For a Loews Hotel outside of Orlando, please email

For Loews Universal Orlando Hotels, please email or call 888-444-2131.