Frequently Asked Questions

Self-parking at Loews Vanderbilt Hotel is $45 + tax per day, per vehicle. Valet parking is $49 + tax per day, per vehicle.

Check-in time is at 4:00 PM and check-out is at 11:00 AM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.

Reservations must be canceled by 4 PM local time, 48 hours prior to arrival to avoid a one-night plus tax fee. Loews Vanderbilt Hotel has fully refundable rooms available to book on our site, which can be canceled up to the day before check-in. See our cancellation policy for exact terms and conditions. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.

Yes, cats and dogs are welcome. We limit the number of pets to two per room. There is a charge of $50 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.

To retrieve your Loews Vanderbilt hotel bill, click this My Bill link and provide your first name, last name, email address, and confirmation number.

If you are staying at Loews Vanderbilt Hotel but the name on your reservation differs from the credit card holder, you will need to fill out a Credit Card Authorization Form.

CCA Form

No. We do not offer airport transportation. Nashville International Airport (BNA) is roughly 20 minutes away. There are taxi and rideshare options available at the airport.

There is not a pool or spa at the hotel. For recommendations, you can text our Customer Engagement Center at 817-382-2988 or speak to the front desk or concierge.

There are several dining choices within the Loews Vanderbilt Hotel including Mason’s, Mason Bar, POD Market for grab-and-go items, and in-room dining as well as a wide variety of restaurants in the vicinity of the hotel. Ruth’s Chris Steak House is located beside the hotel. Some of our services, food and beverage, and/or amenities may not be available during your stay. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.

Yes. Loews Vanderbilt Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).

The Country Music Hall of Fame, Adventure Science Center, Grand Ole Opry, Nashville Zoo, Ryman Auditorium, Tennessee Performing Arts Center, Vanderbilt University, Bluebird Café, and Centennial Park are all a short drive away. Downtown Nashville is less than two miles away and has numerous music venues and restaurants. Learn more about our Nashville neighborhood. View a live music/concert calendar.

At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.

Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.

Click here for an overview of our protocols.

For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.

• Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
• You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.