LoewsHotels.com Privacy Statement

Last Updated: March 27, 2020

This Privacy Statement describes the privacy practices of Loews Hotels, LLC and its subsidiaries and affiliates (collectively, "Loews,” “we”, “us” and/or “our”). This Privacy Statement describes how we handle personal information we collect online (e.g., through our websites and mobile apps), and offline (e.g., through customer support hotlines and in-person promotional activities) (collectively, the “Services”). This Privacy Statement explains the types of personal information we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your data. Use of the Services is also subject to the Loews’ Terms of Use located at https://www.loewshotels.com/terms-of-use.

Click on the links below to jump to the different sections of our Privacy Statement:

How Loews Collects Information

  • Directly from you;
  • Through our websites and mobile apps;
  • From social media or other public forums; and
  • From third party vendors or business partners.

Types of Personal Information that Loews Collects

The types of personal information Loews collects may include:

  • Name, gender, contact information, business title, date and place of birth, nationality, passport and visa information.
  • Information related to website searches, reservations, stays and visits to a property, including names of hotels, dates of arrival and departure, goods and services purchased, special requests made and information necessary to fulfill special requests, preferences that require special accommodations, observations regarding service preferences (including room, holidays, amenities requested, facilities or other services used), telephone numbers dialed, faxes sent or received, telephone messages received through hotel facilities.
  • Account information such as user name and password and any other information you provide in connection with your account.
  • Billing information such as credit card details, billing address, and purchase history.
  • Personal characteristics, income, travel history.
  • Information about vehicles brought onto Loews’ properties.
  • Reviews and opinions about Loews or properties or other personal information in customer surveys.
  • Hotel, airline, and rental car packages booked.
  • Groups associated with stays at hotels, including contact and other relevant details concerning the employees of corporate accounts and vendors and others with which Loews does business (e.g., travel agents or meeting and event planners).
  • Other types of information provided to Loews or obtained by Loews from third parties.
  • Details on joint travelers, including their names and frequent flyer numbers, and the age of the driver of the rental car.
  • Information and records related to conversations, including recording or monitoring of customer service calls.
  • Additional contact information from third parties with which Loews or our hotels do business (e.g., travel agents or similar providers), such as email addresses that may be provided by travel agents.
  • Additional personal information collected during registration/check-in at Loews’ properties.
  • Images, sound or video of guests and visitors in public areas and information related to visitor location while on Loews’ properties via keycards, closed circuit television and other technologies and security tools.
  • Other recordings of sound or video using other technologies to protect Loews’ staff.
  • Personal information in connection with on-property services, such as concierge services, health clubs, spas, activities, child care services, equipment rental, and digital key functionality.
  • Meeting and event specifications, the date of the event, number of guests, details of the guest rooms, and, for corporate events, information on the organization (e.g., name, annual budget, and number of sponsored events per year).
  • Information about the guests that are a part of a group or event that may be provided to Loews by the group or meeting planner or by Loews to the group or meeting planner or third-party service providers who may market event services.
  • Information provided by individuals, companies or groups to make a reservation on others’ behalf.
  • Information provided to send an electronic postcard or otherwise to share a message with a friend, whether via the Internet, a stand-alone kiosk or mobile.
  • Other information requested by or provided to Loews in the context of employment or supplier applications, such as name, resume or CV information, or information provided or obtained in connection with background checks.
  • Any information you enter via online chats.
  • Geolocation data.
  • Information obtained from other sources, such as public databases, social media platforms, and other third parties.

If you submit any personal information relating to other people to Loews, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Statement.

Use of Personal Information

Loews may use personal information to:

  • Provide requested services (such as facilitating reservations, sending confirmations, sending pre-arrival messages, and providing other information about the hotel and the area).
  • Process and complete transactions, reservations, and bookings.
  • Assist with and provide information about meeting, event or celebration.
  • Operate, evaluate and improve our business, our Services, and other products and services we offer (including to develop new products and services).
  • Administer surveys and other market research.
  • Establish and maintain any account you create on our websites or mobile apps.
  • Send offers and promotions from Loews and related parties that may be of interest to you (e.g., account promotions and news, hotel openings and offers, partner offers such as financial products, payment cards or accounts, car hire, and club memberships).
  • Provide or offer newsletters, promotions and featured specials, or other marketing communications.
  • Offer promotions, sweepstakes, or other contests.
  • Provide location information that is useful to you, including the use of Geolocation and Global Positioning System (GPS) technology to locate nearby hotels.
  • Comply with legal requirements, judicial process, and our company policies (including to verify users’ identity in connection with access or correction requests).
  • Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile apps), and claims and other liabilities, including by enforcing the terms and conditions that govern the use of our websites and mobile apps.
  • Manage our career opportunities.
  • Manage our orders, contracts, subscriptions, billing and invoicing, and accounting records.

We may use your information in furtherance of our legitimate interest to provide you with the Services offered by Loews. We may also use your information to manage our contractual relationship with you or to comply with our legal obligations.

To the extent we rely on consent for the processing of your personal information, we will seek such consent at the time we collect your personal information.

How Loews Shares Personal Information

Loews endeavors to provide the same level of service that Loews guests have come to expect at Loews whether they are in New York, Santa Monica, or Orlando. To provide this service, Loews may share personal information among hotels or service providers.

  • Personal information provided in connection with a reservation is made available to the hotel in order to fulfill the reservation request. After the stay, the information, including stay details, room type, services, amenities used, etc. is retained. Loews may provide the hotel's owner and manager with limited information about past or future guests of that hotel.
  • To provide users a single source for purchasing packages that include other travel-related services such as airline tickets or rental cars, Loews may enter into agreements with select reputable third-party companies that sell Loews-branded products. Any personal information provided to these third parties will be controlled by each of them and is subject to their respective privacy statements and practices.
  • Billing and folio information for stays paid by corporate payment cards or accounts for guests whose employers or contractors participate in a corporate electronic billing or eFolio program will be shared with the payment card or account providers and the employers or contractors, or their agents. Once Loews transfers this information, Loews Privacy Statement will no longer apply and the handling of personal information will be subject to the privacy policies of the employer, the relevant payment card or account network operator, the relevant card or account issuer and/or their respective subcontractors.
  • Information collected in connection with meeting and event planning for stays or visits as part of a group event or meeting may be shared with the organizers of those meetings and events, and, where appropriate, guests who organize or participate in the meeting or event. When providing us with your personal information in connection with a group event or meeting, you acknowledge that you are directing us to intentionally disclose your information, or using our services to intentionally interact with, the organizers of those meetings and events and guests who organize or participate in them.
  • From time to time Loews may partner with other companies to provide products or services and may share information with Loews’ business partners to provide those products or services. For example, Loews may help to arrange rental car or other services from Loews’ business partners, and share personal information with Loews’ business partners in order to provide those services. Loews also may co-sponsor promotions, sweepstakes, prize draws, competitions or contests with other companies, or Loews may provide prizes for sweepstakes and contests sponsored by other companies. Loews may share entrants’ information with Loews’ co-sponsor or the third-party sponsor.
  • Loews may share personal information with providers of on-property and off-property services that provide services such as concierge services, spa treatments, golf, or dining experiences, such as the Julien Farel spa, the Rural Society restaurant, and more. These providers may also share information with Loews. Providers may have their own privacy policies and statements that govern their collection, use and sharing of information.
  • Loews relies on service providers to provide certain products and services, such as to facilitate administrative functions and information technology operations, payment card or account billing, reservations services, market researchers, email service providers, mail houses that process mail and communications for Loews, providing services in connection with the website, including airline and rental car packages; communicating news and delivering promotional and transactional materials via email, direct mail, and online and mobile advertising; processing payment card or account transactions, data hygiene and enhancement services; professional services such as accounting, auditing and legal advice; investigating accident reports; processing insurance claims; and administering sweepstakes, prize draws, competitions, contests and customer surveys. Loews will disclose personal information to service providers as appropriate.
  • In the event of a reorganization, merger, consolidation, sale, liquidation or transfer of all or a part of any hotel or its business or assets, joint ventures, and related business transactions, including in relation to audit or reporting and other regulatory requirements, Loews may, in its sole and absolute discretion, transfer, sell or assign information collected, including, without limitation, Other Information and personal information, to one or more affiliated or unaffiliated third parties.
  • Loews may share guests’ telephone numbers among Loews hotels, partners and service providers, for purposes of telemarketing. Loews may also receive telephone numbers from Loews’ partners, service providers or from other sources, which Loews may use for telemarketing purposes.
  • In addition, Loews may disclose personal information without the guest or user’s permission in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal processes, (iv) protect the rights, privacy, safety or property of Loews, website and apps visitors, guests, employees or the public, (v) permit Loews to pursue available remedies or limit the damages that Loews may sustain, (vi) enforce website and apps terms and conditions, and (vii) respond to an emergency.

Special Programs

On occasion, Loews may offer programs, activities, events or promotions (“Special Programs”) that have specific terms, privacy notices and/or consent forms that explain how any personal information you provide will be processed in connection with the Special Program.

Some Special Programs may be offered jointly with third parties with whom Loews collaborates. In those cases, Loews may exchange data with third parties to deliver the Special Programs.

The terms that apply to a Special Program may reflect the data handling process of third parties. We strongly suggest you review the terms applicable to the Special Program before participating.

Other Information

When guests or users are visiting and interacting with the Services, Loews and third parties may collect Other Information (for example, a catalog of the site pages visited, and the number of visits to Loews’ sites).

Because Other Information does not personally identify the user, such information may be disclosed for any purpose. In some instances, Loews may combine Other Information with personal information. If Loews does combine any Other Information with personal information, the combined information will be treated by Loews as personal information in accordance with this Statement.

We may aggregate and/or de-identify data about visitors to our Services and use it for any purpose, including product and service development and improvement activities.

Cookies and IP Addresses

Loews and Loews’ third party marketing partners may use cookies, invisible pixels, local shared objects (i.e., persistent cookies) and web beacons to obtain information about Services users. Cookies are small text files that are placed on a computer or mobile device when users visit a website or use an app. The Services may receive and store certain information automatically based on users’ browser settings, which may include users’ browser type and operating system, the web pages viewed, IP addresses or unique device identifiers associated with mobiles devices, and sites visited before or after using the Services.

Users can set their computer to warn them each time a cookie is sent or turn off all cookies (except Flash cookies) through their browser. The browser's Help menu or users’ built-in mobile device settings can be checked to see how. Some mobile devices store cookies not only in areas connected to the browser, but also in areas that are app-specific, which cannot be controlled by the browser settings. App settings options on mobile devices can be checked to see how to manage or delete cookies that may be stored in these other areas. If users do not accept cookies, some features, Services or activities that are available on the website and apps may be adversely affected and users may be unable to perform certain transactions, use certain functionality, and access certain content.

Loews uses the following types of cookies on the website and apps:

  • Session cookies which are automatically deleted once users close their browser.
  • HTTP request header information in order to make the website function correctly and to personalize content presented to users, better understand how visitors use the Services and how Loews can better meet user needs.
  • Throughout the online reservation process to remember dates used in hotel searches, check room availability and fulfill the reservation.
  • To recognize you and remember your settings and preferences.
  • Measure usage of various pages on the website and apps to help make Loews’ information more personalized and easily accessible.
  • Provide functionality such as online reservations and other functionality that Loews believes would be of interest and value to users.
  • Track customer response to Loews advertisements and website content.
  • Determine the browser’s ability to receive HTML email messages to determine the appropriate format to receive and read email.
  • Know how many users open an email and allow Loews’ service provider to compile aggregated statistics about an email campaign for us.
  • Serve ads through third-party advertising technology when users visit the website and apps and sites upon which Loews advertises. In the course of serving Loews’ advertisements to users, unique third-party persistent cookies, clear gifs or beacon gifs may be placed on users’ computer or device, provided by Loews’ ad-serving providers, to help manage Loews’ online advertising and which recognize when a device visits the website, to learn which banner ads bring users to the website and to track whether a reservation is made. The information Loews’ ad-serving providers and Loews collect through this technology is not personally identifiable, but is used to create a profile which allows the ad-serving provider to serve advertisements targeted towards users and users’ interests across the ad-serving network. To the extent third-party vendors are using Cookies or Other Technologies to perform these services for Loews or others, Loews does not control the use of this technology or the resulting information, and is not responsible for any actions or policies of such third parties. Ads, emails, and other messages may be delivered to users based on their online or mobile behavior (on the website and non-Loews sites), users’ search activity, users’ geographic location or other information. For example, if a user goes to the website to book a hotel room, they may later see an advertisement from Loews when they visit another website. These ads may appear on the website, third-party websites or on mobile platforms. Users may also see advertisements for third parties on the website and apps, other websites or properties, or mobile, based on their visits to, and activities on, the website and apps, other sites and mobile. Some of Loews’ vendors and Loews may use anonymous data, such as demographic data received from third parties, or intent information (such as travel intent information) to assist in the delivery of advertisements to users. In some instances Loews may combine Other Information with personal information.

Loews and its third-party service providers use web beacons and pixel tags to:

  • Track customer response to the Loews advertisements and Website content;
  • Determine users’ ability to receive HTML-based email messages and know how many users open an email and allow Loews service provider to compile aggregated statistics about an email campaign for Loews; and
  • Allow Loews to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that Loews believes would be of interest to users.

If users would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:

Do Not Track Signals:

Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time.

Beacons

From time to time, guests and site users may enroll to receive special offers by agreeing to the use of beacon technology. Beacon technology may allow Loews to collect information about users’ location within participating hotels through users’ mobile phone or device’s Bluetooth or similar capabilities in combination with technology implemented by Loews’ properties. Loews will only gather these kinds of location information if users agree to share them with Loews by opting-in to receive the special offers and by enabling these capabilities on users’ mobile device. Once users have opted-in to receive the Loews special offers and consented to Loews’ gathering of location information, Loews will continue to collect location information until users log off or disable users’ mobile device’s applicable geolocation, GPS, Bluetooth or similar capabilities.

Personal Information from Children

Loews does not knowingly collect personal information from individuals under 18 years of age. Parents or legal guardians should not to allow children to submit personal information without permission. Parents or legal guardians may provide information regarding children accompanying them.

Mobile and Location-Based Services

Loews may provide mobile apps that can be downloaded to smart phones or other devices. These apps provide services and may collect personal and Other Information that will be used in accordance with this Statement.

Loews’ mobile apps may use the device’s Global Positioning System (GPS) technology to locate a nearby hotel and/or to provide relevant location-based information. Loews may also share this information with third parties. The device’s settings are used when accessing any geo-location data. To the extent any geo-location data is combined with personal information, that information will be treated as personal information in accordance with this Statement.

Loews may make available from time to time a virtual concierge application, which may be pre-loaded on a Loews-owned device, or may be downloadable to a mobile device. Using these applications, guests may be able to order services from the hotel, such as room service or valet parking; access Loews’ sites; access third-party sites, including local attractions and social media; and book a reservation. To order services from the hotel, guests may need to enter name and room number, and may be able to receive order confirmations via text messaging. If text confirmation is requested, a phone number and carrier may be required. Booking reservations may require entry of a Loews’ confirmation number and security codes.

You may stop sharing your location data by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

Links to Third-Parties

The Services may contain links to third party sites, applications and services. Please note that Loews is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties or the content of their sites, applications and services.

Other third-party sites, applications and services include the landing page of the high-speed Internet providers at Loews hotels, as well as social media and other sites (such as Facebook, Twitter, Instagram, TripAdvisor, etc.) on which Loews or Loews Hotels & Co.’s properties may have accounts or fan pages where users may be able to post information and materials. Logging-in or connecting with such sites may also provide Loews with information via that third party in accordance with their policies and privacy selections on their sites (e.g., locations, postings, connections, etc.).

Information provided to or on third-party sites is subject to the privacy statement and terms of service on those sites. Loews encourages users to read the privacy policies of sites, applications and services before submitting personal information.

Protecting Personal Information

Because the security of personal information is important, Loews enables the use of Secured Socket Layer (“SSL”) browser transmission of personal information. If a user’s browser is SSL enabled, transmission of personal information to Loews online through the browser can be encrypted. Users can verify whether their personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key on the bottom bar of their browser window. Users can also verify that transmission of personal information is encrypted using SSL encryption by making certain that the prefix for the web address listed for that page has changed from “http” to “https”. If the appropriate symbol and the “https” prefix is not visible, a user should not assume that the personal information that they are being asked to provide will be encrypted prior to transmission. The personal information collected from users online through the Services is stored by Loews and/or Loews service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and Loews is not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Loews will also seek to require Loews’ affiliates and service providers with which Loews shares personal information to exercise reasonable efforts to maintain the confidentiality of personal information shared by Loews. For online transactions, Loews uses reasonable technology to protect personal information provided to Loews via the Services. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. Use of the Services and related applications and transmission of data is at the user’s own risk. Use caution in using electronic communications and media. Do not share passwords.

For privacy protection, Loews encourages users not to include sensitive personal information in any emails sent to Loews, and to not send payment card or account numbers or any sensitive personal information to Loews via email.

Loews will not contact users by mobile/text messaging or email to ask for confidential personal information or payment card or account details. Loews will only ask for confidential personal information or payment card or account details by telephone or website when users are booking a reservation or promotional package by telephone.

Your Privacy Choices

If you would like to review, correct, update, suppress, restrict or delete personal information that you have previously provided to us, or if you would like to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by law), you can contact us at privacy@loewshotels.com.

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information removed from our database, or other limitations you would like to put on our use of your personal information. We may reject your request, as permitted by applicable law.

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information. We will try to comply with your request as soon as reasonably practicable.

Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.

If you are a California consumer, please see the For California Consumers – California Consumer Privacy Statement section of this Privacy Statement for more information about your privacy rights under California law.

Retaining Personal Information

Loews retains personal information for the period necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.

Text Messaging Terms of Use

For help with Loews text messages, text "HELP" to 1-877-649-5513 or call our toll-free number 1-877-649-5513. To stop Loews text messages, text "STOP" to 1-877-649-5513 at any time. Message and Data rates may apply. Loews and mobile operators are not liable for delayed or undelivered messages. Text message notifications may be delayed or not received during network outages, emergencies or other periods of high messaging traffic. Third parties can send text messages disguised as messages from Loews and you should independently verify the authenticity of any message that you receive. Text messages may contain or reference trademarks or other proprietary rights of Loews. No license to or right in any such trademarks and other proprietary rights of Loews and/or other parties is granted to or conferred upon you. To the maximum extent permitted by law, all information contained in text messages is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, Loews expressly excludes any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the receipt, use, failure of, or inability to use, text messages.

Choices – Marketing Communications

If contact information (mail address, fax number, email address or phone number) is provided, Loews may send information regarding Loews’ products and services or invitations to events by email, telephone, mobile/text messaging (including SMS, MMS and EMS) or post.

Communications preferences may be changed by logging on to your online account with Loews and managing subscriptions, or by writing to Loews (and including email address) at reservations@loewshotels.com.

You may unsubscribe from receiving marketing communications from Loews. However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications (such as order confirmation emails or changes in our website or mobile app terms).

International Data Transfers

We may transfer your personal information to countries other than the country in which you initially provided the information for the purposes described in this Privacy Statement. For example, if you are located outside of the United States, we typically transfer your personal information to the United States, where Loews is headquartered. The countries to which we transfer personal information may not have the same data protection laws as the country in which you initially provided the information.

We may transfer personal information from the European Economic Area (“EEA”) to countries that the European Commission has deemed to adequately safeguard personal information, in which case no additional safeguards are required in order to transfer this information. If we transfer your personal information to other countries, we will either transfer it subject to the recipient’s compliance with standard contractual clauses, EU-US Privacy Shield, or Binding Corporate Rules, or with your consent to the transfer, unless we are permitted by law to transfer personal information without such formalities.

Updates to this Statement

Loews may modify this Statement from time to time. When Loews makes material changes to this Statement, Loews will post a link to the revised Statement on the homepage of the Services. Users can tell when this Statement was last updated by looking at the link and at the date at the top of the Statement. Any changes to Loews’ Statement will become effective upon posting of the revised Statement on the site. Use of the Services following such changes constitutes acceptance of the revised Statement then in effect.

Contact Loews

Questions about this Statement or how Loews processes personal information may be submitted to Loews by email at privacy@loewshotels.com or by postal mail to Loews Hotels Marketing Division – 655 Madison Avenue – New York, NY 10065.

For California Consumers – California Consumer Privacy Statement

This California Consumer Privacy Statement supplements the LoewsHotels.com Privacy Statement and applies solely to California consumers. This Statement does not apply to Loews personnel. Sections 2 through 5 of this Statement do not apply to job applicants.

This California Consumer Privacy Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).

1. Notice of Collection and Use of Personal Information

We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you:

  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers
  • Additional Data Subject to Cal. Civ. Code § 1798.80: signature, physical characteristics or description, education, bank account number, credit card number, debit card number, and other financial information, and medical information (for example, in connection with your special requests or accommodations)
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as age, gender, medical condition, disability, citizenship status, and military and veteran status
  • Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
  • Biometric Information
  • Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
  • Geolocation Data
  • Sensory Information: audio, electronic, visual, and similar information
  • Employment Information: professional or employment-related information
  • Education Information: in connection with job applicants, education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)
  • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in our LoewsHotels.com Privacy Statement and for the following business purposes specified in the CCPA:

  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services;
  • Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
  • Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
  • Debugging to identify and repair errors that impair existing intended functionality;
  • Undertaking internal research for technological development and demonstration;
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us; and
  • Managing career opportunities with Loews.

2. Sources of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:

  • Directly from you, such as when you make a reservation or purchase, complete a form, or provide information during your stay;
  • Your devices, such as when you visit our websites or use our mobile apps;
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties;
  • Our affiliates and subsidiaries;
  • Vendors who provide services on our behalf;
  • Our business partners, such as travel agencies and companies that sell Loews-branded products;
  • Our joint marketing partners;
  • Online advertising services;
  • Government entities;
  • Social networks; and
  • Data brokers, such as background check services.

3. Sale of Personal Information

During the 12-month period prior to the effective date of this California Consumer Privacy Statement, we may have sold the following categories of personal information about you to online advertising services:

  • Identifiers
  • Commercial Information
  • Online Activity
  • Inferences

You have the right to opt out of this disclosure of your information, as detailed below. We do not have actual knowledge that we sell the personal information of minors under 16 years of age.

4. Sharing of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have shared your personal information with certain categories of third parties, as described below.

We may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:

Category of Personal Information Categories of Third Parties
Identifiers
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Additional Data Subject to Cal. Civ. Code § 1798.80
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Protected Classifications
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Commercial Information
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Online Activity
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Geolocation Data
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Sensory Information
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Employment Information
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Education Information
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Online advertising services
  • Social networks
  • Data brokers, such as background check services
Influences
  • Our affiliates and subsidiaries
  • Our property owners and managers
  • Others who stay at our properties or use our services, such as your family or friends, your employer, our corporate customers, and organizers of and participants in events or meetings held at our properties
  • Vendors who provide services on our behalf
  • Professional service organizations, such as auditors and law firms
  • Our business partners, such as travel agencies and companies that sell Loews-branded products
  • Our joint marketing partners
  • Social networks
  • Data brokers, such as background check services

In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have shared personal information about you with the following additional categories of third parties:

  • Government entities

5. California Consumer Privacy Rights

You have certain choices regarding your personal information, as described below.

  • Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.
  • Deletion: You have the right to request that we delete certain personal information we have collected from you.
  • Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.
  • Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.

How to Submit a Request. To submit an access or deletion request, click here or call us at 844-295-8826. To submit a Shine the Light request, email us at privacy@loewshotels.com or send us your request by postal mail to Loews Hotels Marketing Division, 655 Madison Avenue, New York, NY 10065. To opt-out of the sale of your personal information, click here or email us at privacy@loewshotels.com. To submit a request as an authorized agent on behalf of a consumer, please contact privacy@loewshotels.com. For questions or concerns about our privacy policies and practices, please contact us as described in the Contact Loews section of our Privacy Statement.

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have a Loews account with us, we may verify your identity by requiring you to sign in to your account. If you do not have a Loews account with us and you request access to or deletion of your personal information, we may require you to provide any of the following information: (a) email or postal address or mobile phone number; (b) amount spent during last visit; or (c) most recent hotel checkout date. In addition, if you do not have a Loews account and you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.