Frequently Asked Questions
Loews Kansas City Hotel
Here is your source for all things related to our Loews Kansas City Hotel. Find answers to the most commonly asked questions here, including questions about the hotel, restaurants, amenities, and local area.
Is there parking at Loews Kansas City Hotel?
Self-parking is $24 per night plus tax. Valet parking is $34 per night plus tax.
What time is check-in and check-out at Loews Kansas City Hotel?
Check-in time is at 4:00 PM and check-out is at 11:00 AM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.
What is the Loews Kansas City Hotel cancellation policy?
Reservations must be canceled by 4:00 PM local time, 72 hours prior to arrival to avoid a one-night plus tax fee. Loews Kansas City Hotel has fully refundable rooms available to book on our site, which can be canceled up to a few days before check-in. See our cancellation policy for exact terms and conditions. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.
Are pets allowed at Loews Kansas City Hotel?
Yes, pets are welcome at Loews Kansas City Hotel. We limit the number of pets to two (2) per room. There is a charge of $50 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.
How may I retrieve my Loews Kansas City hotel bill?
To retrieve your Loews Kansas City hotel bill, click this My Bill link and provide your first name, last name, email address, and confirmation number.
I'm staying at Loews Kansas City Hotel but the name on my reservation differs from the credit card holder. How do I obtain a Credit Card Authorization Form?
If you are staying at Loews Kansas City Hotel but the name on your reservation differs from the credit card holder, you will need to fill out a Credit Card Authorization Form.
Dine and Drink
What choices do I have to eat within walking distance at Loews Kansas City Hotel?
There are several dining choices within the Loews Kansas City Hotel including the Stilwell Restaurant, Horsefeather Social – open seasonally, Bar Stilwell, Red Wheat Baking Co, as well as in-room dining. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.
Do you provide ADA-compliant accommodations at Loews Kansas City Hotel?
Yes.Loews Kansas City Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).
Which popular attractions are close to Loews Kansas City Hotel?
Loews Kansas City Hotel is a short walk to the Kansas City Power & Light District for the latest games and shows at the T-Mobile Center, and Kauffman Center for the Performing Arts. You can also jump on the KC Streetcar just one block from the hotel—it’s free to ride and will take you on a two-mile journey through the heart of downtown. Learn more about our Kansas City neighborhood.
What do I need to do to confirm my wedding date?
Once you have selected your wedding date, we will send you an agreement to confirm the date, timing, and space.
Is there a deposit due?
A 25% deposit of the agreed-upon food and beverage minimum. A payment sliding scale will be discussed in your agreement.
I am interested in hosting my wedding ceremony & reception at the hotel?
The non-traditional ceremony has been a trend for many years now and we have hosted several wedding ceremonies in our multiple venues. Our catering team will walk you through your options for spaces in regards to whether you want a ceremony room and a dinner room or if you are interested in utilizing the same room for both. Please note that if your intent is to utilize the same room for ceremony and dinner, the hotel will require your guests to enjoy a 60-minute cocktail reception while we transform the room from theatre seating to dinner seating. This service will also be charged an additional $5.00 per person at the guaranteed number.
Does Loews Kansas City Hotel offer special group rates or discounted guest rooms for my guests?
Yes, please inquire with your Catering Manager.
When is the menu tasting?
Menu tastings may be scheduled 2-3 months prior to your event date.
Will someone be there to assist during my wedding day?
Your designated Catering Manager will be available on the day of your wedding, but since weddings are very detailed and intricate, a Day of Wedding Coordinator can be a great investment.
What are the parking options?
Valet and self-parking are available to wedding guests for an additional fee. Parking is subject to availability.
Are there any specific vendors I need to use?
We are happy to work with any vendors you choose to make your event a success. Our only request is that we are provided contact information for each vendor so we can connect with them in advance of their set-up of your event and we receive their Certificate of Insurance that lists the hotel as an additional insured. Should you require an outside production company, there will be additional charges assessed through our in-house AV company.
Can I order multiple entrée choices for my guests?
You can select up to three entrée courses to accommodate your guests’ requests. However, a final guarantee of each entrée must be supplied to the hotel at a minimum of 72 business hours prior to your event, and organizers of the event must provide each guest with a place card signifying their entrée choice. Additional charges will be assessed for this service.
Is there a reason the wedding packages only include 2 courses?
We have packaged our wedding dinner offerings with two courses (starter and entrée) as most weddings want a wedding cake to be the final course. The hotel’s pastry kitchen does not specialize in wedding cakes, so we allow each wedding to contract with an outside baker to provide their wedding cake.
Can I bring in my own food or beverage items?
The hotel offers all culinary and bar service options that any event would want, because of this we do not allow events to provide their own food or beverage offerings. The only exception to this is the wedding cake, which may be brought in by an outside vendor.
Are there any additional charges I should be aware of?
All of the hotel’s banquet charges (food, beverage, miscellaneous charges, and event room rental) are subject to a 24% taxable service charge plus applicable taxes. Currently, the tax rate in Kansas City is 12.85%.
What is a food & beverage minimum?
A food & beverage minimum is a contractual agreement that the dollar amount requested is spent in the event space between food (dinner, hors d’oeuvres, desserts, etc.) and beverages (alcoholic and/or non-alcoholic) purchases. This minimum spend is prior to the hotel’s 24% service charge & applicable taxes.
Not all of my guests drink, can I order the bar package for a portion of my guests?
No. Unfortunately, we don’t know your guests and whether or not they will enjoy our bar service. Because of this, if you order a bar package then all of your guests over 21 will be charged the per person package price. We also offer packages based on consumption. Please inquire with your Catering Manager regarding those additional details.
I want an outside event, but I am worried about the weather?
The only thing consistent about the weather in the Midwest is that it’s always changing. We understand your concern and have our own concerns about weather opportunities. Because of this, we always hold an inclement weather backup space inside the hotel in case your event needs to be relocated. The final decision on location will be made 24 hours prior to your event.
What are the cleanliness and hygiene measures currently in place at the Loews Kansas City Hotel?
At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.
Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.
What contactless services do you provide at Loews Kansas City Hotel?
For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.
- Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
- You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.
- We are happy to provide fresh linens and towels, dropped in a sealed bag right at your guest room door.