Frequently Asked Questions
Loews New Orleans Hotel
Here is your source for all things related to our New Orleans hotel. Find answers to the most commonly asked questions, including information about the hotel, restaurants, amenities, and local area.
Arrival
Is there parking at Loews New Orleans Hotel?
Parking: We offer valet parking only.
- Valet parking: $49 + Tax overnight, with in and out privileges.
- Daily Valet (8AM - 8PM): $27 + Tax.
- EV charging available at no additional fee for hotel guests.
- Rates are subject to change without notice.
- Height restriction: 6'10"
What time is check-in and check-out at Loews New Orleans Hotel?
Check-in time is at 4:00 PM and check-out is at 12:00 PM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.
General
What is the Loews New Orleans Hotel cancellation policy?
Reservations must be canceled by 4 PM local time, 72 hours prior to arrival to avoid a one-night plus tax fee. Loews Atlanta Hotel has fully refundable rooms available to book on our site, which can be canceled up to a few days before check-in. See our cancellation policy for exact terms and conditions. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.
Are pets allowed at Loews New Orleans Hotel?
Yes, cats and dogs are welcome. We limit the number of pets to two per room, There is a non-refundable cleaning charge of $100 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.
Services & Amenities
Is there an airport shuttle to Loews New Orleans Hotel?
No. We do not offer airport transportation. Louis Armstrong New Orleans International Airport (MSY) is roughly 25 minutes away.
Does Loews New Orleans have a pool?
Yes, Loews New Orleans has an indoor pool located on the 8th floor.
Dine & Drink
What choices do I have to eat within walking distance from Loews New Orleans Hotel?
There are several dining choices within the hotel including our Poydras & Peters, using fresh and locally sourced ingredients, reflecting the dynamic landscape of New Orleans cuisine. There are a wide variety of restaurants in the Art & Warehouse District and Garden District. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.
Accommodations
Do you provide ADA compliant accommodations at Loews New Orleans Hotel?
Yes. Loews New Orleans Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in shower, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).
Local Area
Which popular attractions are close to Loews New Orleans Hotel?
Our Art and Warehouse District location is right in the heart of everything. Loews New Orleans Hotel is walking distance to Harrah’s Casino, and The Shops at Canal Place, The National WW II Museum and Contemporary Arts Center. Walk to Jackson Square, French Quarter, Bourbon Street and Mardi Gras World. Learn more about our New Orleans neighborhood.
Weddings
What do I need to do to confirm my wedding date?
Once you have selected your wedding date, we will send you an agreement to confirm the date, timing, and space.
Is there a deposit due?
Yes, a 25% deposit of the agreed-upon food and beverage minimum. A payment sliding scale will be discussed in your agreement.
Can I bring in my own wine?
A $25 corkage fee will be applied for every 750 ml bottle of wine.
Does the Loews New Orleans Hotel offer special group rates or discounted guest rooms for my guests?
Yes, please inquire with your Catering Manager.
When is the menu tasting?
Menu tastings may be scheduled from three to six month from your event date.
Am I allowed to bring in outside food?
Outside food may be brought into the hotel for menu items of ethnic origin that we are not able to replicate at the hotel. Please ask your Catering Manager for a list of approved vendors.
How do I coordinate a cake tasting?
We will provide you with our cake vendor's contact information and you can reach out to them directly to schedule a time that works best for you.
Will someone be there to assist during my wedding day?
Your designated Catering Manager will be available on the day of your wedding, but since weddings are very detailed and intricate, a Day of Wedding Coordinator is suggested.
COVID-19
What are the cleanliness and hygiene measures currently in place at Loews New Orleans Hotel?
At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.
Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.
What contactless services do you provide at Loews New Orleans Hotel
For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.
- Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
- You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.