Frequently Asked Questions
Loews Chicago O'Hare Hotel
Here is your source for all things related to our Chicago airport hotel. Find answers to the most commonly asked questions, including information about the hotel, restaurants, amenities, and local area.
Is there parking at Loews Chicago O’Hare Hotel?
Yes. Self-parking is $38/night with in and out privileges (validation is required). Our covered parking lot and 4 electric vehicle charging stations are available with your paid garage access.
What time is check-in and check-out at Loews Chicago O'Hare Hotel?
Check-in time is at 4:00 PM and check-out is at 12:00 PM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.
What is the Loews Chicago O’Hare Hotel cancellation policy?
Reservations must be canceled by 4 PM local time, 24 hours prior to arrival to avoid a one-night plus tax fee. Loews Chicago O'Hare Hotel has fully refundable rooms available to book on our site, which can be canceled up to a few days before check-in. See our cancellation policy for exact terms and conditions. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.
Are pets allowed at Loews Chicago O'Hare Hotel?
Yes, cats and dogs are welcome at Loews Chicago O'Hare Hotel. Up to two pets are allowed per room. There is a one-time charge of USD $120 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.
How may I retrieve my Loews Chicago O'Hare hotel bill?
To retrieve your Loews Chicago O'Hare hotel bill, click this My Bill link and provide your first name, last name, email address, and confirmation number.
I'm staying at Loews Chicago O'Hare Hotel but the name on my reservation differs from the credit card holder. How do I obtain a Credit Card Authorization Form?
If you are staying at Loews Chicago O'Hare Hotel but the name on your reservation differs from the credit card holder, you will need to fill out a Credit Card Authorization Form.
Services & Amenities
Does Loews Chicago O'Hare Hotel have a pool?
The Loews Chicago O’Hare Hotel does not have a pool.
Is there an airport shuttle from Chicago O'Hare International Airport to the Loews Chicago O'Hare Hotel?
Yes. The hotel provides a 24-hour shuttle service to the airport leaving every 15 minutes.
- Follow the red shuttle signs to the O'Hare Bus/Shuttle Center (across from the Hilton).
- Pick-up is between Doors 1 & 2.
- For Flights out of Terminal 5, Guests must call 615-743-1040 for the shuttle to pick them up at Terminal 5 Door E.
- Local transportation is the CTA (Rosemont) $10/person.
Dine and Drink
What choices do I have to eat within walking distance of Loews Chicago O'Hare Hotel?
There are several dining choices within Loews Chicago O'Hare Hotel including The Ashburn, an American Gastropub, Grab-and-Go options, and in-room dining. In addition to our own on-site food and beverage offerings, there are several establishments located within the steps of the hotel, including Capital Grille, and McCormick & Schmick's. For the most up-to-date information on what’s happening, text our Chat Your Service at 847-306-8071.
Do you provide ADA-compliant accommodations at Loews Chicago O'Hare Hotel?
Yes. Loews Chicago O’Hare Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).
Which popular attractions are close to Loews Chicago O’Hare Hotel?
Our Chicago airport hotel is just minutes away from the Fashion Outlets of Chicago, home to more than 130 luxury outlet stores, as well as Parkway Bank Park, which features a comedy club, bowling, pubs, bars, and restaurants. If you’re here during the summer, you can catch a free concert in Rosemont’s Rockin’ in the Park series. Visiting during the winter, ice skating in Millennium Park is a cherished Chicago tradition. Catch a baseball game at Impact Field. Learn more about our Rosemont, IL neighborhood.
What do I need to do to confirm my wedding date?
Once you have selected your wedding date, we will send you an agreement to confirm the date, timing, and space.
Is there a deposit due?
To reserve your event date, the Loews Chicago O'Hare requires 25% of the food and beverage minimum at contract signing. Additional deposits will be due prior to the event based on the contracted schedule. Advanced deposits are non-refundable and can be made by credit card, cashier check, or personal check. Final payment is due four (4) days prior with a credit card or cashier's check.
When are my guarantees due?
Final attendance and a completed floor plan with counts per table are to be returned to your Catering Manager four business days prior to the event.
Does the Hotel offer special group rates or discounted guest rooms for my guests?
Yes, please inquire with your Catering Manager.
Am I allowed to bring in outside food and beverage?
Outside food may be brought into the hotel for menu items of specialized ethnic or religious menu items that we are not able to replicate at the hotel. Please ask your Catering Manager for a list of approved vendors.
What parking and transportation are provided for my wedding guests?
The hotel provides a 24-hour shuttle service to the airport leaving every 15 minutes. Self-parking is available for your guests at a discounted rate on the day of the event, vouchers will be provided.
Will someone be there to assist during my wedding day?
Your designated Catering Manager will be available on the day of your wedding, but since weddings are very detailed and intricate, a Day of Wedding Coordinator is suggested.
When is the menu tasting?
The wedding menus are skillfully prepared by our Executive Chef and are confirmed six months prior to the wedding date to ensure the highest quality. Your Catering Manager will detail a customized menu to your specific requests. A private tasting will be scheduled three to four months prior to the wedding and up to six guests are invited to attend.
What should I know about beverage service during my wedding?
The Hotel kindly requests that all beverages are served by the Hotel's personnel only. In addition, the Hotel's alcoholic beverage license requires the Hotel to request proper identification of any person of questionable age. The Hotel may opt to refuse alcoholic beverage service if the person is either underage or if proper identification cannot be produced as well as to any person, who, in the Hotel's judgment, appears intoxicated.
May I bring in my own wine?
In the event outside beverage products are serviced by Hotel personnel, corkage or bottle handling fees (taxable) may be assessed. Fees will be reviewed with you by the Hotel in advance of the event/function.
Do you provide any discounts?
A 10% food and beverage discount is offered for wedding receptions held on Fridays and Sundays.
What are the cleanliness and hygiene measures currently in place at Loews Chicago O'Hare Hotel?
At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.
Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.
What contactless services do you provide?
For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.
- Chat Your Service is one of our Loews-branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
- You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.