Frequently Asked Questions
Loews Atlanta Hotel
Here is your source for all things related to our Loews Atlanta Hotel. Find answers to the most commonly asked questions here, including questions about the hotel, restaurants, amenities, and local area.
Is there parking at Loews Atlanta Hotel?
Self-parking is $36 per night plus tax. Valet parking is $50 plus tax per night.
What time is check-in and check-out at Loews Atlanta Hotel?
Check-in time is at 4:00 PM and check-out is at 11:00 AM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.
What is the Loews Atlanta Hotel cancellation policy?
Reservations must be canceled by 4 PM local time, 24 hours prior to arrival to avoid a one-night plus tax fee. Loews Atlanta Hotel has fully refundable rooms available to book on our site, which can be canceled up to a few days before check-in. See our cancellation policy for exact terms and conditions. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.
Are pets allowed at Loews Atlanta Hotel?
Yes, cats and dogs are welcome. We limit the number of pets to two per room. There is a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.
How may I retrieve my Loews Atlanta hotel bill?
To retrieve your Loews Atlanta hotel bill, click this My Bill link and provide your first name, last name, email address, and confirmation number.
I'm staying at Loews Atlanta Hotel but the name on my reservation differs from the credit card holder. How do I obtain a Credit Card Authorization Form?
If you are staying at Loews Atlanta Hotel but the name on your reservation differs from the credit card holder, you will need to fill out a Credit Card Authorization Form.
Services & Amenities
Is there an airport shuttle to Loews Atlanta Hotel?
No. We do not offer airport transportation. ATL International Airport is roughly 30 minutes away.
Does the Loews Atlanta Hotel have a spa?
YES! Our Exhale Spa is located on the 7th floor and features a detoxifying coed hammam, gym, zen lounge, changing rooms with full amenities, showers, sauna + steam rooms, and a chic well-being boutique. This flagship location of the national, award-winning well-being mecca is a must-see. Exhale offers healing spa therapies including massages, facials, nails, waxing, and acupuncture — as well as their expertly created boutique fitness classes.
Dine and Drink
What choices do I have to eat within walking distance from Loews Atlanta Hotel?
There are several choices within Loews Atlanta Hotel including our Saltwood Bar & Lounge, Saltwood Charcuterie & Bar, Market Eleven for grab-and-go items, and in-room dining as well as a wide variety of restaurants in midtown Atlanta. Some of our services, food and beverage, and/or amenities may not be available during your stay. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.
Do you provide ADA-compliant accommodations at Loews Atlanta Hotel?
Yes. Loews Atlanta Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).
Which popular attractions are close to Loews Atlanta Hotel?
Our Midtown location is right in the heart of everything. Piedmont Park, the High Museum of Art, the Fox Theatre, the Georgia Aquarium, and more are all steps from our door. Whether you're looking for museums, family activities, sporting events, or music, Atlanta is the definition of variety. Learn more about our Atlanta neighborhood.
What do I need to do to confirm my wedding date?
Once you have selected your wedding date, we will send you an agreement to confirm the date, timing, and space.
Is there a deposit due?
Yes, a 25% deposit of the agreed-upon food and beverage minimum, plus tax and service charge. A payment sliding scale will be discussed in your agreement.
Can I bring in my own wine?
All alcohol must be provided by the hotel.
Does the Loews Atlanta Hotel offer special group rates or discounted guest rooms for my guests?
Yes, please inquire with your Catering Manager.
When is the menu tasting?
Menu tastings may be scheduled within 2-5 months from your event date.
Am I allowed to bring in outside food and beverage?
Outside Food may be brought into the hotel for menu items of ethnic origin that we are not able to replicate at the hotel. Please ask your Catering Manager for additional information and preferred vendors.
How do I coordinate a cake tasting?
We do not have a cake baker in-house. Please ask your Catering Manager for preferred vendors. You are welcome to provide your own cake from the vendor of your choice.
Will someone be there to assist during my wedding day?
Your designated Catering Manager will be available on the day of your wedding, but since weddings are very detailed and intricate, a Day of Wedding Coordinator will be required.
What are the cleanliness and hygiene measures currently in place at the Loews Atlanta Hotel?
At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.
Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.
What contactless services do you provide at Loews Atlanta Hotel?
For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.
- Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
- You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.
- With housekeeping services being limited, we are happy to provide fresh linens and towels, dropped in a sealed bag right at your guest room door.