Welcome to Universal Helios Grand Hotel, a Loews Hotel

Book a stay now at the all-new Universal Helios Grand Hotel, a Loews Hotel. Beautiful details of celestial patterns and constellations adorn the hotel with an elegant, Mediterranean-inspired feel.

Located at Epic Universe at the end of Celestial Park is Universal Helios Grand Hotel, a Loews Hotel designed to transport guests to a world where the heavens and earth unite. The hotel has 500 rooms, one-of-a-kind views, and its own dedicated entrance into the theme park.

You will enjoy extraordinary dining, a rooftop bar with incredible views, and relaxing amenities that will make your stay exceptional.

This is your place in the sun. Welcome to Universal Helios Grand Hotel.

Welcome to Universal Helios Grand Hotel, a Loews Hotel

8505 S. Kirkman Road, Orlando, Florida, 32819

Check In: 4PM

Check Out: 11AM

Phone: 689-218-1000

Reservations: 1-888-430-4999

Welcome to Universal Helios Grand Hotel, a Loews Hotel

  • Check-In: 4pm
    • You can check in by visiting the front desk upon arrival or by using the Universal Orlando Resort App for mobile check-in (available for reservations booked directly through Loews Hotels and linked to a Universal Account). Guests who complete mobile check-in must still stop by the front desk to pick up their room keys. A dedicated key pickup line is available for faster service.
  • Check-Out: 11am
    • You can check out by calling the front desk, using your in-room TV, using the Chat Your Service feature, dropping your room key in the Express Check-Out box, using the Universal Orlando Resort App for mobile check-out (available for guests who have linked their reservation to their Universal Account and completed mobile check-in), or by visiting the front desk. Late check-out is available for an additional charge.
  • Age Requirements: You must be 21 years of age and provide proper identification upon check-in to book a room at any Universal Orlando Resort hotel. There must be at least one person in the reserved room who is 21 years of age or older. Guests with active Military IDs who are at least 17 years of age will be able to check in. The military member must be staying in the room and is only valid for one room.
  • Overnight Guest Parking
    • Self-Parking: $36* plus tax, per vehicle, per night
    • Valet Parking: $45* plus tax, per vehicle, per night
    • *Rates are subject to change without notice
  • Electric Vehicle (EV) charging stations are available for an additional fee. Availability varies by location.
  • Day Guest Parking
    • Self-Parking: $125* plus tax, per vehicle, per day
    • Daily Valet: $128* plus tax, per vehicle, per day
  • Pets: Pets are not permitted at Universal Helios Grand Hotel.
  • Rollaways: Rollaways are available on a first-come, first-served basis for $35 per day, plus 12.5% sales tax. One rollaway is allowed per room. Rollaways are not available for certain room types. (Fees are subject to change without notice; other restrictions apply).
  • Pack 'n Play: Complimentary Pack'n Plays are available upon request.
  • Extra Person Charges: An additional charge of $55 per extra adult applies for more than 2 adult guests per room.
  • WiFi
    • Complimentary Basic WiFi
    • Upgraded Premium WiFi - $9.95 for a 24-hour period from 1pm to 1pm.
  • 12.5% tax will be charged on all reservations.
    • 6% Lodging/Occupancy Tax
    • 6.5% FL Sales Tax
  • Safety deposit boxes are available at the front desk on a complimentary basis.

Exclusive Benefits

Stay in the heart of the excitement of Universal Orlando Resort and enjoy exclusive resort-wide benefits you can’t receive staying anywhere else. It’s the best way to experience Universal Orlando.

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Exclusive Benefits

Attractions

Whoever you are. Wherever you’re from. It'll change you in ways you’d never expect, as Universal changes theme parks in ways you’d never believe. Get ready for the four amazing parks of Universal Orlando Resort. Experience a week of mind-blowing rides, shows, and attractions that will take your imagination where it’s never gone before.

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Attractions

Loews Loves Families

Our signature Loews Loves Families Programs are designed to make it fun and easy for families to travel with children and teens. From lending libraries of games to childproofing kits, we have everything to make your family's travel as seamless as possible.

A family sitting at a table at Flora Taverna at Universal Helios Grand

Standard Cancellation Policy

  • 6 days or more days prior to arrival: Full Refund
  • 0- 5 days prior to arrival: Charged one night's room rate plus tax

PLEASE NOTE: Deposits are forfeited if the guest checks out of the hotel prior to the check-out date.

Standard Cancellation Policy