Services + Amenities at Universal Helios Grand Hotel, a Loews Hotel

Experience More at Our Orlando Hotel

Step into a sunlit sanctuary, where light, life, and laughter abound. Rising above the waters of Celestial Park, Universal Helios Grand Hotel, a Loews Hotel, puts you at Universal Epic Universe. A shining gateway to adventure, Universal Helios Grand Hotel isn’t just near the park; it’s the sun that overlooks it. The hotel offers exclusive guest benefits, a spectacular resort-style pool, a state-of-the-art fitness center, convenient vacation planning services, and a dedicated hotel entrance to Universal Epic Universe.

When you aren’t out in the parks having the time of your life, Universal Helios Grand Hotel is an extension of the fun, with plenty of ways to let loose - or just hang loose.

Resort-style Pool

Relax in our stunning 8,660-square-foot zero-entry pool. Enjoy immersive underwater speakers, a spacious terraced deck, an inviting hot tub, a cozy outdoor fire pit, and 18 private cabanas available for rent. From poolside activities to movies under the stars on select evenings, there are plenty of ways to make every moment by the water unforgettable.

Resort-style Pool

Fitness Center

The fitness center offers a variety of strength and cardio equipment and is complimentary to hotel guests. Cardiovascular equipment includes:

  • Treadmills
  • Bicycles (upright and recumbent)
  • Elliptical machine
  • Variable resistance weight machines
  • Stretching area
Fitness Center

Game Room

Purchase a game card and then blast, zap, and race your way through a variety of arcade games in the hotel’s game room (fees apply).

Dedicated Entrance to Universal Epic Universe

Guests of Universal Helios Grand Hotel will enjoy a dedicated entrance to the park. (Separate Universal Epic Universe theme park admission is required and not included.)

Dedicated Entrance to Universal Epic Universe

Transportation

Fun, free, and easy is how guests of Universal hotels get to the parks and back. Hop aboard one of our complimentary shuttle buses and get to the fun fast.

Transportation

  • Age requirements: You must be 21 years of age and provide proper identification upon check-in to book a room at Hard Rock Hotel®. There must be at least one person in the reserved room who is 21 years of age or older. 
  • Universal Orlando Vacation Planning Center: A Destination Universal Ticket Desk and Kiosk 
  • Universal Studios Store: You’ll find towels, tees, toys, toiletries, and more at the Universal Studios Store conveniently located in the hotel lobby. 
  • Concierge: Our knowledgeable Concierges are happy to handle nearly any request.
  • Dry Cleaning: Dry cleaning or same-day laundry service is available six days a week, including holidays. Express service gets your items back in just a few hours.
  • Laundromat
  • Luggage Services
  • Internet: We offer guests free wireless high-speed Internet access. You can connect from your guestroom and public spaces.
  • Room Service: If you prefer to dine in your room or suite, Room Service is available 24 hours a day
  • Security: Safety is always a top priority at the Hard Rock Hotel. Officers are on duty 24 hours.
  • On-Site Business Center: 24 hours a day, with room key (Fees apply)
  • Mail Services: Guests can receive mail throughout their stay. If you intend to receive mail during your stay, please be sure to include the resort’s mailing address, along with your name and arrival day for your reservation. Please note that package handling fees will apply to all packages that are received through the Luggage Services Desk. Call for more information. The hotel cannot accept groceries or any other perishables that are mailed to the resort. 
  • Audio/Visual: Encore Global, our in-house partner, has the latest state-of-the-art audiovisual equipment for your every need.
  • Catering and Conference Facilities: Our catering and conference facilities provide exceptional settings for entertaining and private meetings.