Services + Amenities

Service at Surfside Inn and Suites

Step into the casual, free-spirited lifestyle of surf culture at Universal’s Endless Summer Resort – Surfside Inn and Suites for an extra affordable Universal vacation.

Poolside Activities + Recreation

Swimming Pool

This large, surfboard-shaped pool features a kid’s splash pad and tons of seating for the entire family.

Fitness Center

This complimentary fitness center will offer all equipment needs for a cardiovascular workout routine. Additional amenities include separate locker rooms for men and women.

Mandara Spa®

Head over to Loews Portofino Bay Hotel, where you can refresh and recharge at the Mandara Spa®.

Resort Kids’ Camp

When Mom and Dad want to enjoy a night of fun or a quiet dinner alone, they can drop the kids off at any of the neighboring Resort Kids' Camp, where kids can enjoy arts and crafts, stories, computers, video games, movies, board games and other activities. Kids' Camp is for children ages 4–14. Counselors are trained to supervise toilet-trained children ages 4–14 only. $15 per hour, per child / $15 per meal. Open from 5 PM–11:30 PM, Sunday through Thursday and from 5 PM–midnight on Fridays and Saturdays (subject to change). Please call 407-503-5200 for reservations and more information.


Simply contact the Loews Sapphire Falls Resort concierge at 407-503-5200 for arrangements and more information.

Other Services + Amenities

  • Internet: We offer guests free wireless high-speed Internet access. You can connect from your guestroom, public spaces and even the pool deck. Upgrade to Premium^ wireless internet access for optimal entertainment and business needs.
  • Security: Safety is always a top priority at Surfside Inn and Suites. Officers are on duty 24 hours.
  • Age Requirements: You must be 21 years of age, and provide proper identification upon check-in, to book a room at Surfside Inn and Suites. There must be at least one person in the reserved room who is 21 years of age or older.
  • Mail Services: Guest can receive mail throughout their stay. If you intend to receive mail during your stay with, please be sure to include the resort’s mailing address, along with your name and arrival day for your reservation. Please note that a $5 per package handling fee will apply to all packages that are received through the Luggage Storage desk. The hotel cannot accept groceries or any other perishables that are mailed to the resort.


Airport & Local Transportation

Whether you are in Orlando for business or pleasure, you can count on the hotel Concierge and Destination MCO’s team of local experts to handle your transportation needs seamlessly. Private car service is available for hotel guests arriving at Orlando International Airport through Destination MCO (fees apply) and can be arranged with the Destination MCO team at 407-422-2522. Once you have reserved your vehicle, your private chauffeur will be waiting for you with a name sign on the second floor of the Orlando International Airport (MCO), next to the escalators closest to your specific baggage claim carousel.

Shuttle Buses

Shuttle buses connect all of Universal Orlando's Resort Hotels to Universal Studios Florida, Universal's Islands of Adventure, Universal’s Volcano Bay, and Universal CityWalk.

Rental Car Services

Avis® desks are located next to the Universal Orlando™ Vacation Planning Center and are open seven days a week from 8 am–5 pm. To make a reservation††, call (407) 503-7156.

Mobility Scooter Rentals

For guests who need to rent a mobility scooter during their stay, we have four preferred vendors allowed to deliver equipment on hotel property.

The preferred vendors are listed below. Please be aware that no other companies are allowed to deliver mobility scooters on hotel property.

Universal Studios Store™

You’ll find towels, tees, toys, toiletries and more at the Universal Studios Store™ conveniently located in the hotel lobby.

*Wireless access is complimentary for up to 4 devices per room for a 24-hour period.

^Premium wireless access is $14.95 for up to 8 devices per room and for a 24-hour period.