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    • Hard Rock Hotel® at Universal Orlando Resort™
    • Loews Portofino Bay at Universal Orlando Resort™
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    • Universal's Cabana Bay Beach Resort at Universal Orlando Resort™
    • Loews Sapphire Falls Resort at Universal Orlando Resort™
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Services + Amenities

Impeccable Services at Loews Sapphire Falls Resort

Be transported to a paradise in the heart of the tropics.  To make your time with us even more unforgettable, we offer services that are sure to make you feel like Caribbean royalty. 

Poolside Activities + Recreation

Resort-style Swimming Pool

Loews Sapphire Falls Resort offers the largest pool across the Universal Orlando Resort™. The pool features two sand beach areas, a children’s play area with pop-up jets, a huge hot tub, and a waterslide. There are also private cabana’s available for rent.

Poolside Activities

The Loews Sapphire Falls Resort staff will offer a variety of activities including hula-hoop contests, poolside moves, splash contests, and more! 

Kaline Health + Fitness

This complimentary fitness center will offer all equipment needs for a cardio-vascular workout routine. Additional amenities include separate locker rooms for men and women with full amenities, towels, and a quiet lounge area.  Each locker room has its own dry sauna and showers.

Caribbean Carnaval

Join a lively celebration filled with Caribbean flair. Enjoy authentic food, songs and dances inspired by the islands of the Bahamas, Cuba, Jamaica, Barbados and Trinidad. Come savor the vibrant colors, delightful tastes and rich sounds of the Caribbean.

Mandara Spa®

Refresh and recharge at Mandara Spa, found at our Loews Portofino Bay Hotel at Universal Orlando. With soothing therapies including massages, facials, body treatments, salon services and more, we will ensure you are feeling pampered and looking your best.

Golf Universal Orlando™

The Golf Universal Orlando program provides our groups with special group rates and complimentary transportation. Our staff can help arrange tee times, plan transportation (restrictions apply), set up on-site registration, coordinate your tournament, and arrange for your on-site food and beverage needs. Whether you're planning a small golf outing with your colleagues or a large tournament for a hundred, our team can help coordinate your day on the links. 

Loews Love Kids

Our signature Loews Loves Kids Programs are designed to make it fun and easy for families to travel with children and teens. From lending libraries of games to childproofing kits, we have everything to make your family's travel as seamless as possible.

Resort Kids’ Camp

When Mom and Dad want to enjoy a night of fun or a quiet dinner alone, they can drop the kids off at any of the neighboring Resort Kids' Camp, where kids can enjoy arts and crafts, stories, computers, video games, movies, board games and other activities. Kids' Camp is for children ages 4–14. Counselors are trained to supervise toilet-trained children ages 4–14 only. $15 per hour, per child / $15 per meal. Open from 5 PM–11:30 PM, Sunday through Thursday and from 5 PM–midnight on Fridays and Saturdays (subject to change). Please call 407-503-4200 for reservations and more information.

Babysitting: Simply contact the concierge for arrangements and fees for more information.

Loews Loves Pets

At Loews Hotels, we are cat-and dog-friendly, all pets receive their own gifts including a pet tag, bowl and a special treat to kick off their vacation. Owners receive a detailed brochure with information on hotel pet services such as our Loews Loves pets room service menu, local dog walking routes, and area pet services, including veterinarians, pet shops and groomers.

We pay special attention to our guest rooms, which accommodate pets by conducting extra thorough cleaning. We charge a nightly fee of $50 – with a maximum of $150 per stay. Loews Hotels limits the number of pets to two (2) per room and in the hotel overall. Loews Hotels takes all necessary measures to ensure the safety and comfort of all hotel guests and pets. For a complete list of pet policies, please contact us.

Other Services + Amenities at Loews Sapphire Falls Resort

  • Audio/Visual: PSAV our in-house partner has the latest state-of-the-art audio-visual equipment for your every need.
  • Catering and Conference Facilities: Our catering and conference facilities provide exceptional settings for entertaining and private meetings.
  • Concierge: Our knowledgeable Concierges are happy to handle nearly any request.
  • Dry Cleaning: For dry cleaning or laundry, same-day service is available 6 days a week, including holidays. Express service is also available.
  • Internet: We offer guests free wireless high-speed Internet access. You can connect from your guestroom, public spaces and even the pool deck. Upgrade to Premium^ wireless internet access for optimal entertainment and business needs.
  • Parking: We offer valet and self parking at Loews Sapphire Falls Resort. For valet parking, please allow 20 minutes for the retrieval of your vehicle.
    • Overnight Self Parking is $22 per vehicle, per day
    • Overnight Valet Parking is $29 per vehicle, per day
    • Day Guest Self Parking is $24 per vehicle
    • Day Guest Valet Parking is $34 per vehicle
  • Room Service: If you prefer to dine in your room or suite, Room Service is available 24 hours a day
  • Security: Safety is always a top priority at Loews Sapphire Falls Resort. Officers are on duty 24 hours.
  • On-Site Business Center: located near Conference Area. Available 24 Hours with Room Access for Computer Usage and Printing.  Complimentary Boarding Pass Printing.  Staff available M-F 7AM-5:30PM & Saturday 7AM-12PM to assist with high volume copies and shipping.  *Package Handling Fees apply for inbound/outbound shipping.  Call for more information.

‡ Complimentary transportation for groups of four (4) available on a limited basis. Transportation for one (1) – three (3) players requires a surcharge. Program and transportation are subject to change without notice and not valid with any other promotions or discounts.
*Wireless access is complimentary for up to 4 devices per room for a 24-hour period from 1 PM–1 PM. 
^Premium wireless access is $14.95 for up to 8 devices per room and for a 24-hour period from 1 PM–1 PM.

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