Services + Amenities at Loews Sapphire Falls Resort

Experience More at Our Orlando Hotel

Be transported to a paradise in the heart of the tropics.  To make your time with us even more unforgettable, we offer services that are sure to make you feel like Caribbean royalty. 

Resort-style Swimming Pool

Resort-style Swimming Pool

Loews Sapphire Falls Resort offers the largest pool across the Universal Orlando Resort. The pool features a sand beach area, a children’s play area with pop-up jets, a huge hot tub, and a waterslide. There are also private cabanas available for rent.

Poolside Activities

The Loews Sapphire Falls Resort staff will offer a variety of activities, including hula-hoop contests, poolside moves, splash contests, and more! 

Resort-style Swimming Pool

Kalina Health + Fitness

This complimentary fitness center offers all the equipment needed for a cardiovascular workout routine. Additional amenities include separate locker rooms for men and women with full amenities, towels, and a quiet lounge area. Each locker room has its own dry sauna and showers.

Airport & Local Transportation

Whether you are in Orlando for business or pleasure, you can count on the hotel Concierge and Destination MCO’s team of local experts to handle your transportation needs seamlessly. Private car service is available for hotel guests arriving at Orlando International Airport through Destination MCO (fees apply) and can be arranged with the Concierge at 407-503-3200 or with the Destination MCO team at 407-422-2522. Once you have reserved your vehicle, your private chauffeur will be waiting for you with a name sign on the second floor of the Orlando International Airport (MCO), next to the escalators closest to your specific baggage claim carousel.  

On-Site Transportation 

Getting to the Universal Parks is Fun, Free, and Easy. Walking paths and Water Taxis connect to Universal Studios Florida, Universal Islands of Adventure, and Universal CityWalk. Universal Volcano Bay and Universal Epic Universe are accessible via shuttle buses. 

Rental Car Services 

Avis® desks are located next to the Universal Orlando Vacation Planning Center and are open seven days a week from 8am–5pm. To make a reservation††, call 407-503-3156. 

Mobility Scooter Rentals

For guests who need to rent a mobility scooter during their stay, we have four preferred vendors allowed to deliver equipment on hotel property. 

The preferred vendors are listed below. Please be aware that no other companies are allowed to deliver mobility scooters on hotel property. 

Airport & Local Transportation

Walking Path to Universal Volcano Bay

When you stay here, you're incredibly close to the thrills and relaxation of Universal’s water theme park. Walking paths connect your hotel to this tropical paradise. (Theme park admission required for entry.)

  • Age requirements: You must be 21 years of age and provide proper identification upon check-in to book a room at Hard Rock Hotel®. There must be at least one person in the reserved room who is 21 years of age or older. 
  • Universal Orlando Vacation Planning Center: A Destination Universal Ticket Desk and Kiosk 
  • Universal Studios Store: You’ll find towels, tees, toys, toiletries, and more at the Universal Studios Store conveniently located in the hotel lobby. 
  • Concierge: Our knowledgeable Concierges are happy to handle nearly any request.
  • Dry Cleaning: Dry cleaning or same-day laundry service is available six days a week, including holidays. Express service gets your items back in just a few hours.
  • Laundromat
  • Luggage Services
  • Internet: We offer guests free wireless high-speed Internet access. You can connect from your guestroom, public spaces, and even the pool deck. Upgrade to Premium^ wireless internet access for optimal entertainment and business needs.
  • Room Service: If you prefer to dine in your room or suite, Room Service is available 24 hours a day
  • Security: Safety is always a top priority at the Hard Rock Hotel. Officers are on duty 24 hours.
  • On-Site Business Center: Located near the Conference Area. Available Monday-Friday, 7am - 5:30pm for Computer Usage and Printing. Complimentary Boarding Pass Printing. Staff available Monday-Friday, 7am - 5:30pm to assist with high-volume copies and shipping. *Package Handling Fees apply for inbound/outbound shipping.  Call for more information. Please note the Business Center cannot store perishable items.
  • Mail Services: Guests can receive mail throughout their stay. If you intend to receive mail during your stay, please be sure to include the resort’s mailing address, along with your name and arrival day for your reservation. Please note that package handling fees will apply to all packages that are received through the Luggage Services Desk. Call for more information. The hotel cannot accept groceries or any other perishables that are mailed to the resort. 
  • Audio/Visual: Encore Global, our in-house partner, has the latest state-of-the-art audiovisual equipment for your every need.
  • Catering and Conference Facilities: Our catering and conference facilities provide exceptional settings for entertaining and private meetings.