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Loews Chicago Hotel

Chicago, IL

Services & Amenities at Loews Chicago Downtown Hotel

Impeccable Service for More Accommodating Stays

Breaking onto the Chicago skyline is not for the faint of heart; in a city renowned for its skyscrapers and architecture, it takes something big to get Chicagoans buzzing. Yet in March 2015 that’s exactly what the new Loews Chicago Hotel did, and the buzz hasn’t stopped yet. Combine this stunning new building with the legendary Loews service culture and it’s easy to see why we’re making such an impact on the city.

Loews Chicago Hotel offers a full range of services, so when you need to look your best, allow us to give your shoes a complimentary shine—or replace a button. Our experienced concierge can assist you with everything from directions to recommendations for kid-friendly activities to tickets to a completely personalized Chicago experience.  Our Business Center is open 24 hours a day and we have complimentary, high-speed Internet access throughout the hotel. Looking for a quick workout? You have free access to our Fitness Center, which offers a wide range of cardio and fitness equipment as well as a 75-foot indoor lap pool.  And if time allows, why not visit our Spa for a relaxing escape from the energy of the city around you?

Complimentary Business Center

We are pleased to provide guests with complimentary use of two computer workstations and an accompanying black & white printer/scanner.  Perfect for checking emails, printing boarding passes or other small needs, the Business Center is accessible 24-hours per day and is located on the 2nd floor.  Larger print jobs or color printing can be managed through our Loews Immediate Needs Coordinator, who will provide pricing based on scope of services required.

Pressed For Time?

Need your items pressed, ironed or steamed in a hurry? Press Star Service between 7 AM and 10 PM and we'll get it done for you in two hours or less for just $5 per piece.

  • Items provided after 10 PM will be delivered by 7 AM the following day
  • Specialty items such as evening gowns and top coats not included
  • Limit of 4 items per day

Wrinkle-Free Travel

Coming back soon? We'll keep your toiletries, clothing and shoes safe until you return so you can avoid the hassle. Before you check out, press Star Service and request the complimentary "Wrinkle-Free Travel" program. We will bring a ticket and garment bag to your room so you can store your toiletries, clothing and/or shoes (to fill one garment bag). If you'd like to request laundering or pressed services, fill out the attached laundry slip and an additional charge will be billed to your credit card on file. Upon your return to the hotel, check in and present the ticket you were provided so a front desk agent can retrieve your bag.

Loews Loves Kids, and Teens Too

We can admit it; there is a kid in all of us. And at Loews Chicago Hotel we know that children—and parents—need VIP treatment during family vacations. Our signature Loews Loves Kids programs are designed to make it fun—and easy—for families to travel with children and teens. So, no matter how old your kids are, rest assured we’re here to guarantee they have as good a time as you do.

From lending libraries of games to childproofing kits, we have everything to make your family’s travel as seamless as possible.

  • Complimentary “Loews Loves Kids” activity book upon arrival for children under 10
  • A “Kids Closet,” offering items available for guests to use during their stay. These include toys, books, strollers, nightlights, and iPads loaded with age-appropriate games.
  • Children’s menus with healthy options, plus fun books with crayons
  • Cribs and roll-away beds available for in-room use
  • Child-proof kits for families with children under 4
  • List of nearby tourist attractions and activities recommended for children, as well as nearby pharmacies, pediatricians and bonded babysitting services.
  • Babysitting: Simply contact the Concierge for arrangements and fees or for more information.


Here at Loews Chicago Hotel, we also offer a combination of entertaining, fun and educational activities to occupy your hard-to-please teens (and tweens).

Tweens and Teens receive:

  • A music download card
  • A list of nearby tourist attractions, activities and shopping geared to teens
  • Access to a lending library of iPads, PS3 and Xbox consoles


We understand that, for little ones, it all starts with a good night’s sleep. Loews Chicago Hotel offers several different room categories to help accommodate your family’s needs. Whether you choose a Superior Double room or one of our special suites, you’ll soon see why Loews Chicago Hotel is a top destination for family-friendly travel. Kids under 18 stay free, as long as they are sharing a room with their parents.

Loews Loves Pets

Loews Chicago Hotel is the choice of every pet lover. Put simply: Loews Loves Pets. As part of the Loews Loves Pets program, your VIP (Very Important Pet) will be waited on hand and paw, traveling in first-class comfort at our Chicago pet-friendly hotel.

At Loews Chicago Hotel, you have everything you need to feel right at home with your four-legged friend:

  • Gourmet room service menus for cats and dogs, prepared by our Executive Chef
  • Creature comforts like leashes, collars, litter boxes (and litter), litter scoopers and more
  • Helpful amenities such as dog-walking route maps, pet placemats, water bowls, treats, doggie pick-up bags and more
  • Special treats like rawhide bones, catnip and scratch poles
  • Pet-walking and pet-sitting services that can be arranged through our Concierge
  • Loews Chicago Hotel is just steps from many of Chicago’s world-famous parks—the perfect spots to walk your four-legged family members.

We pay special attention to our guest rooms that accommodate pets by conducting extra thorough cleaning. We charge a one-time fee of $100 per stay. Loews Hotels limits the number of pets to two (2) per room and in the hotel overall. Loews Hotels takes all necessary measures to ensure the safety and comfort of all hotel guests and pets. For a complete list of pet policies, please contact us.

Package and Box Deliveries

There is a weight-based Handling Fee for all incoming packages and boxes handled by the Hotel Shipping and Receiving Department.

Handling Fees are as follows:

Item Weight  Fee
Carrier Envelope   Complimentary
Padded Pak  Complimentary
1-10 lbs.  $5.00
11-21 lbs.       $10.00
22-41 lbs.          $20.00
42-60 lbs.  $40.00
61-100 lbs.   $60.00
101+ lbs.   $100.00
Pallets $300.00 each

Other Services Available At Loews Chicago Hotel

  • Audio/Visual: PSAV our in-house partner has the latest state-of-the-art audiovisual equipment for your every need.
  • Babysitting: Please contact the Concierge for information and reservations.
  • Concierge: Our knowledgeable Concierges are happy to handle nearly any request.
  • Dry Cleaning: For dry cleaning or laundry, same-day service is available six days a week. Express service gets your items back in just a few hours.
  • Room Service: If you prefer to dine in your room or suite, Room Service is available 24-hours a day.
  • Parking: Self-parking: $39 (validation required); Valet parking: $68
  • Shoe Shine: Simply call the Bell Desk for complimentary overnight service
  • Security: Safety is always a top priority at Loews Chicago Hotel. Officers are on duty 24-hours every day. For your safety and protection, always keep your door double-locked while occupying your room.
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