For Your Accessibility Needs
Hard Rock Hotel® at Universal Orlando Resort is committed to providing an accessible, welcoming experience for every guest. Our accessible hotel accommodations and amenities are designed to support comfort and ease throughout your stay in Orlando.
The following areas are accessible:
- Public entrance
- Route from the hotel’s public entrance to the registration area
- Route from the hotel’s public entrance to the accessible guestrooms
- Route from the hotel’s public entrance to the restaurant
- Route from the hotel’s public entrance to the meeting room/ballroom area
- Route from the hotel’s public entrance to the fitness center
- Route from hotel’s accessible public entrance to the swimming pool
- Route from the hotel’s public entrance to the business center
- Route from hotel’s accessible public entrance to spa
- Registration desk
- Concierge desk
- Public restrooms
- Parking spaces for cars in self-parking facility
- Parking spaces for vans in self-parking facility
- Swimming pool
- Business center
The following areas may not be fully accessible (call hotel for more information):
- Restaurant
- Fitness center
Additional accessibility information:
- Accessible guest rooms with mobility features have doorways that provide 32” of clear width
- Accessible guest transportation with advance notice
- TTYs for guest use
- Hotel provides assistive listening devices for meetings upon request
- Guest room TVs have closed captioning or closed caption decoders provided
- Service animals are welcome
- Signage is provided for permanent rooms and spaces have Braille and tactile characters
- For guests who are blind or have low vision, hotel employees will read printed/visual information and provide verbal directions to areas of hotel