Safe & Sound
There is something in our hotel we consider far more valuable than any program or amenity... it’s you, our guests. Loews Hotels & Co’s state-of-the-art security systems and safety protocols ensure the well-being of all who work and stay here. We encourage you to take a few minutes to explore the safety features and procedures, all designed to protect you in the event of an emergency. Then relax and enjoy what is sure to be a meaningful and memorable visit.
WELL Health-Safety Rating
The WELL Health-Safety Rating is an evidence-based, third-party verified assessment for new and existing buildings reviewing operational policies, maintenance protocols, stakeholder engagement, and emergency plans to address a post-COVID-19 climate. This milestone achievement across the portfolio, with the exception of hotels in Orlando, which are part of the Universal Orlando Resort, further demonstrates our commitment to creating environments that promote the well-being of guests, team members, and neighbors while upholding the highest standards of health and safety.
In order to obtain the WELL Health-Safety Rating, each of our buildings met criteria focused on cleaning and sanitization procedures, emergency preparedness programs, health services, air, and water quality management, stakeholder communications promoting health and wellness, and innovation inclusive of enhanced ventilation and particle filtration. Properties prominently showcase a visible seal to affirm the buildings are WELL Health-Safety Rated and validated by Green Business Certification Inc. (GBCI), most recognized for third-party credentialing and verification for the LEED green building program.
This rating further revitalizes our core message of “Welcoming You like Family” which captures Loews’ differentiating ability to create an experience that allows travelers to feel safe, protected, and cared for just as they would at home, or when visiting family, as illustrated through authentic, unscripted service and enhanced safety and well-being protocols.
In Case of Fire
You are in a building that has been constructed under stringent fire safety standards, with the most advanced fire prevention systems available. All floors and rooms have sprinklers and are equipped with smoke detectors. It is important that you familiarize yourself with these instructions, ensuring that you are prepared in the event of an emergency.
Upon Arrival
Upon entering your room, establish the route towards the emergency exits, which you would take in case of fire. Memorize the number of doors between your room and the fire exit. Locate and confirm the position of the fire alarm and extinguisher on your floor. Please note that each building tower is equipped with an emergency stairwell leading to the ground floor which will be fully pressurized in case of a fire emergency.
If You Discover a Fire
Pull the nearest fire alarm. If possible, close all doors around the fire area in order to keep the fire from spreading. Attempt to put out only small fires by using a fire extinguisher. Avoid engaging in large fires and exit the building quickly. Listen for announcements and do not use the elevators. Always take your room key. You will need to get back into your room if there are obstacles or fire blocking your way. Stay calm, do not hurry, and try to keep relaxed. The danger is almost always less than you imagine it to be.
If You Hear an Alarm
Listen for instructions on the public address system. If an evacuation is ordered and you are in your room, remember to take your key with you. You will need it to gain access later. With the back of your hand, test the door to the hallway to see if it is warm or cool. Open the door slowly if it is cool. Close the door quickly if there is fire or thick smoke in the hall.
Team Member Safety
All team members working on guest floors are equipped with a personal security device.
Guest Safety and Security
At Loews Hotels & Co the safety and security of both our guests and team members is of utmost importance, as such, we will enter guestrooms at least every 24 hours to ensure your wellbeing, regardless of whether a “Privacy Please” sign is hanging or not.
Medical Emergency
This building is equipped with AED machines located in Security and in the Meeting space. Press “0” on any house phone or notify a team member, in the event of an emergency, and a trained professional expedited to your location.
Doors
The hotel is monitored by security personnel; however, guests are advised to identify individuals through the security viewer at the door before admitting visitors. Room doors are fitted with a deadbolt and a security latch. We recommend the use of these security measures when in your room.
Keys
For added security, your room key carries a special code and is not marked with the room number. If your key is misplaced, please advise the Front Desk and a new key will be issued to you.
In-Room Safe
Please secure any valuable items in the Safe located in your guestroom closet. Do not leave money or valuables in our room unattended. State laws limit the liability of the hotel for the loss or damage of personal property.
Communication
If you are looking for additional modes or methods to communicate when face masks get in the way, just let us know we’ve got you covered with alternative options. Remember via Chat Your Service, you are always able to text us. Whenever and whatever, we are here for you.
